Remote Call Center Representative:

Annapolis ENT, a division of Chesapeake Specialty Care, is hiring a Call Center Representative to work in office for training and then transition to a hybrid position Monday through Friday. ** Must reside in the state of Maryland and can commute to our Annapolis office location as needed.** Call Center Agents will schedule all appointments as well as triage patient questions that get sent to the Physicians. Starting salary is $17-$20/ hr plus benefits.

While this position is remote, initial training is done in person in our Annapolis office for a period of 1-2 months.

Duties/Responsibilities:

• Schedule appointments, which requires verification of the patient's insurance information, demographic details, reason for visit, etc.

• Address emails and messages in a timely manner.

• Maintain a positive attitude during busier call hours.

• Call patients affected by a schedule change to move their appointments.

Required Skills/Abilities:

• Strong critical thinking, organizational, and problem-solving skills.

• Ability to work independently.

• Highly effective verbal communication and interpersonal skills including courtesy, resourcefulness, and efficiency.

Education and Experience:

• Call center experience is preferred but not required, preferably in a medical office.

• Computer/technology savvy a requirement.

• High school graduate or equivalent required.

• Bilingual in Spanish and English is preferred but not required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.