Seasonal Sales & Call Center Agent – Newton, MA

Pay: $19.50-$22.00/hour base + commission opportunities (average agent earns $21.00+ per hour) Employment Type: Full-Time or Part-Time (mornings, afternoons, evenings, and some weekends)

Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Commission-based incentives

Flexible Scheduling

Job Summary We are seeking motivated, energetic, and reward-driven individuals to join our Newton Call Center as Seasonal Sales & Call Center Agents. In this role, you will communicate with current and prospective clients to assist in setting them up for seasonal services, ensuring a professional and positive customer experience. This is a seasonal position starting in April through approximately mid October, with potential for extension or permanent placement for top performers.

Responsibilities

Answer inbound calls and make outbound calls to existing and potential customers

Identify customer needs, provide helpful solutions, and set up seasonal services

Refer to call scripts and follow standard customer service procedures

Promote and up-sell products and services when appropriate

Build strong rapport and relationships with customers

Accurately document all customer interactions and maintain updated records

Participate in training sessions to stay updated on products and customer service techniques

Qualifications

High school diploma or GED required

Previous experience in a call center, customer service, or sales preferred (but not required — we train the right personality!)

Excellent verbal communication and phone etiquette

Strong active listening and problem-solving skills

Basic computer knowledge, including email, Microsoft Office products, and data entry

Familiarity with CRM systems is a plus

Ability to stay calm under pressure and multitask effectively

Organized, reliable, and detail-oriented

Additional Information

You must be available for morning, afternoon, and evening shifts, including one weekend day as needed

Drug screen and background check are required prior to employment

Full-time and part-time opportunities available

Ready to join a fun, fast-paced team and make great money this season? Apply today – we’d love to meet you!