Job Description

Job Title: Call Center Representative

Location: Tampa, FL
Job Type: Full-Time

Job Overview:

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, resolving inquiries, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, patience, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and friendly manner.

• Make outbound calls to follow up with customers, provide information, or resolve issues.

• Assist customers with product or service questions, billing inquiries, orders, and technical support.

• Accurately document customer interactions in the system.

• Resolve complaints efficiently while maintaining a positive and empathetic attitude.

• Meet performance metrics, including call quality, response time, and customer satisfaction.

• Collaborate with team members and other departments to improve customer experience.

• Stay updated on company products, services, and policies.

Qualifications

• High school diploma or equivalent (associate’s or bachelor’s degree preferred).

• Excellent verbal communication and active listening skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and work under pressure.

• Proficient in basic computer applications and CRM systems.

Additional Information

Benefits

• Competitive salary range of $66,000 – $70,000

• Opportunities for professional development and growth

• Health, dental, and vision insurance packages

• Paid time off and company holidays

• Supportive team environment with a focus on innovation