Job Description

Job Description

We are looking for a motivated and customer-focused Call Center Representative to join our team in Boston, MA. As a representative, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and delivering a positive experience in every interaction.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner

• Provide accurate information about products, services, and policies

• Handle and resolve customer issues and complaints efficiently

• Document all call information according to company policies

• Follow communication scripts and standard procedures

• Escalate calls to the appropriate departments when necessary

Qualifications

Qualifications

• High school diploma or equivalent; additional education is a plus

• Previous experience in customer service or a call center environment preferred

• Strong verbal and written communication skills

• Ability to multitask, stay organized, and work under pressure

• Basic computer literacy and familiarity with CRM systems

• A positive attitude and strong problem-solving abilities

Additional Information

Benefits

• Competitive salary: $45,000 - $50,000 per year

• Growth opportunities and career development support

• Ongoing training to build professional communication skills

• Supportive and team-oriented work environment

• Full-time, stable employment