Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Monday–Friday, 8:00 AM – 5:00 PM Springfield, MO | Hybrid/Remote Position | This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training.

Start Your Career with Purpose

At Parmele Disability Advocates, we help individuals secure the Social Security benefits they deserve. As a Call Center Representative, you'll play a key part in supporting both our staff and clients by handling inbound calls, transferring calls as needed, resolving client inquiries, and ensuring every interaction results in a positive client experience.

No prior experience? No problem. We provide paid training and a clear path for success.

What You’ll Do

You'll often be the first point of contact for prospective and current clients, making professionalism, empathy, and clear communication essential to success in this role. If you are detail-oriented, organized, and enjoy helping others, we encourage you to apply.

Key responsibilities:

Present company services to potential clients

Prospect and contact potential clients

Meet or exceed established outreach targets

Respond to and resolve client inquiries in a timely and professional manner

Maintain accurate records in company databases and systems

What We’re Looking For

We’re seeking motivated individuals who are organized, detail-oriented, and ready to learn.

Qualifications:

Confident and professional phone presence

Ability to set an appropriate tone and pace during client calls

Demonstrates consistent care and professionalism on every call

Proficiency with Microsoft Office and data entry

Previous experience in phone-based customer service and/or client services is a plus

Strong ability to build rapport with clients

Excellent communication and multitasking skills

Highly organized with strong attention to detail and deadlines

Why Join Parmele Disability Advocates?

Make a meaningful impact helping clients access critical benefits

Paid training and ongoing development

Supportive, team-oriented work environment

Established and growing organization

About Us

Parmele Disability Advocates brings over 150 years of combined disability experience and has helped more than 61,000 individuals secure benefits. What started as a two-person operation has grown into a team of 150 professionals serving clients across multiple states.

Apply Today

If you’re looking for a stable, full-time role where your work truly matters, we encourage you to apply and start your career with us.

Flexible work from home options available.