Job Description

Job Description

We are seeking a Call Center Representative to join our growing team in New York City. This role is responsible for handling incoming and outgoing customer interactions with professionalism and care. The ideal candidate will be proactive, organized, and customer-focused with strong communication skills and the ability to resolve inquiries efficiently.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner

• Provide accurate information regarding products, services, and company policies

• Resolve customer complaints or escalate issues when necessary

• Maintain customer records by updating account information in our system

• Meet individual and team performance targets

• Follow communication scripts and call center protocols

• Collaborate with colleagues and supervisors to improve processes and service quality

Qualifications

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in a call center or customer service environment is a plus

• Excellent verbal and written communication skills

• Strong active listening and problem-solving abilities

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency with computers and customer management systems

Additional Information

Benefits

• Competitive salary ($47,000 - $54,000 annually)

• Opportunities for career growth and professional development

• Comprehensive training and ongoing support

• Health, dental, and vision insurance options

• Paid time off and holidays

• A dynamic, team-oriented workplace