Job Description

We are currently seeking a motivated and reliable Call Center Representative to join our Fort Worth team. In this role, you will serve as a key point of contact, delivering high-quality customer interactions while representing SkillBridge Academy with professionalism and efficiency. This position is ideal for individuals who are detail-oriented, communicative, and eager to grow within a structured organization.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner

• Provide accurate information and resolve inquiries efficiently

• Maintain detailed and organized records of customer interactions

• Follow established call procedures and quality standards

• Collaborate with team members to ensure consistent service excellence

• Meet performance goals related to productivity and call quality

Qualifications

• Strong verbal communication and active listening skills

• Professional phone etiquette and a customer-focused mindset

• Ability to manage multiple tasks in a fast-paced environment

• Basic computer proficiency and accurate data entry skills

• Dependable, punctual, and detail-oriented

• No prior experience required; training is provided

Additional Information

• Competitive salary with consistent full-time hours

• Opportunities for professional growth and internal advancement

• Skill development through structured training programs

• Supportive and team-oriented work environment

• Stable position with long-term career potential