Job description Job title: Call Center Sales Representative

Location: Remote BUT ONLY accepting applicants in the San Francisco Bay Area or Sonoma County

Reports to: Call Center Manager

Status: Part-Time

Are you passionate about water safety and enthusiastic about promoting swimming lessons? British Swim School Bay Area is looking for a dynamic and motivated Phone Sales Representative to join our team. In this remote role, you will be the first point of contact for potential customers, helping them understand the importance of water safety and the benefits of our swim lessons. Your primary goal is to connect with families, promote our programs, and enroll students in our swim school, ensuring they have a positive and impactful experience.

Roles and Responsibilities:

Engage with potential customers over the phone, providing information about our swim lessons and water safety mission.

Answer inquiries and address concerns in a friendly and professional manner.

Promote the benefits of our programs and guide families through the enrollment process.

Maintain accurate records of customer interactions and follow-up activities.

Achieve sales targets by enrolling students in our swim programs.

Collaborate with the Aquatics team to stay informed about class schedules, promotions, and updates.

Contribute to the overall success of British Swim School Bay Area by ensuring a high level of customer satisfaction.

Qualifications:

Strong verbal communication skills with the ability to engage and connect with potential customers over the phone.

Proven experience in a sales role for 2+ years, preferably in a phone sales or customer service environment.

A genuine interest in promoting water safety and the benefits of swimming lessons.

Ability to understand customer needs, provide solutions, and ensure a positive experience.

Strong organizational and time management skills to handle multiple inquiries and follow-up tasks efficiently.

Proficient in using CRM software, email, and other communication tools to track customer interactions and manage sales activities.

Ability to work independently in a remote setting, demonstrating initiative and a proactive approach to achieving sales targets.

Flexibility to work evenings and weekends as needed to accommodate customer schedules.

If you are a self-motivated individual with excellent communication skills and a passion for promoting water safety, we would love to hear from you! Join us in making a difference in the lives of families in the Bay Area by helping children learn essential swimming skills and safety practices!

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: No less than 30 per week

Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Work from home

Experience level: 3 years

Shift: 5-8 hour shifts anywhere between 8am-7pm

Supplemental pay types: Performance bonus Quarterly bonus

Weekly day range: Afternoon/Evening/Weekend flexibility required

Work setting: Call center Remote

Experience: Customer service: 1 year (Preferred)

Location: San Francisco Bay Area, CA or Sonoma County (Required) Work Location: Remote

Flexible work from home options available.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.