Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Vision insurance

Extended Hours: Tuesday–Saturday, 11:00 AM–8:00 PM Employment Type: Full-Time

About Us

At Empower Dental Group, we are committed to providing exceptional dental care with a focus on patient comfort and satisfaction. Our team is passionate, supportive, and driven by excellence. This position is strictly for our extended hours schedule: Tuesday through Saturday, 11:00 AM to 8:00 PM. Candidates must be fully available during these times—no exceptions.

Position Summary

We are seeking a dependable, patient-focused Call Center/Scheduling Department Representative to support our growing dental group. This is a permanent, full-time role working Tuesday through Saturday from 11:00 AM to 8:00 PM. You will play a vital part in ensuring a seamless experience for patients during our after-standard business hours.

Key Responsibilities

Answer and manage incoming phone calls

Schedule, confirm, and modify patient appointments accurately and efficiently

Provide clear, courteous, and professional information about services, insurance, and office policies

Manage appointment changes, cancellations, and patient inquiries

Coordinate with clinical staff to maintain optimal scheduling flow

Make outbound calls for appointment reminders, follow-ups, and filling schedule gaps

Ensure HIPAA compliance and protect patient confidentiality

Maintain detailed and accurate notes in scheduling software

Qualifications

High school diploma or equivalent required

Prior experience in a dental or medical call center strongly preferred

Exceptional communication and customer service skills

Detail-oriented and highly organized

Proficient in dental scheduling software (Open Dental, etc.)

Must be available and committed to working the Tuesday–Saturday, 11:00 AM–8:00 PM shift

Bilingual (English/Spanish) a plus

What We Offer

Competitive hourly pay, based on experience

Health and dental benefits

Paid time off and holidays

A positive, team-oriented work environment

Growth and training opportunities

A consistent, set schedule: Tuesday–Saturday, 11:00 AM–8:00 PM

Ready to make a difference in patients' lives—one call at a time? Apply today ! Serious applicants only—must be available for the specified shift.