Job Description

Job Description

Center City Phila. Legal Support Company is seeking an enthusiastic & intelligent individual with strong work ethics looking to learn and grow with the company. Must have call center and customer service, supervisor experience including strong communication skills verbal and written, basic + computer skills, the ability to multi task, proficient typing skills, and time management a must. Must be reliable and dependable.

Duties include :

• Create and update department procedures.
• Perform 90 Day Evaluations, mid-year and end of year assessments.
• Train new employees and continue training employee's weaknesses as needed.
• Counseling and reprimanding employees as needed.
• Manage department staff to ensure workload is up to date, KPIs met and procedures are being followed correctly.
• Be sure that department staff has a clear understanding of their duties and expectations.
• Work with co-supervisor and department auditor to ensure employees are hitting department KPIs and following procedures.
• Be willing to work overtime if needed.

Work experience: 3yrs + Office Experience, Call Center Service and Supervisor experience required. Legal experience and or dealing with medical records field a plus.

Requirements:

High School graduate a must. College, Paralegal Studies and/or BA in Communications a plus.

Starting Salary: $45,000 - $50,000.00 (Salary negotiable based on experience and knowledge)

Job Type: Full-time (40 Hours) Mon. - Fri. 8:30am - 5:00pm

Benefits offered after 90-day probation:

• Medical
• Dental
• Vision
• Life Insurance
• Paid Holidays
• Paid Time Off
• Profit Sharing after 1 year

Company Description

Litigation Support

Company Description

Litigation Support