Job Description

Job Description

Call Center Supervisor

Location: Lewisville, TX

Pay: $30/hour

Duration: 12-week assignment, with the potential for full-time hire

Schedule: Monday – Friday, 7:00 AM – 9:00 PM (Saturday availability may be required)

CornerStone Professional Placement is seeking a Call Center Supervisor to support our client based in Lewisville, TX. This individual will lead a team of 20+ call center representatives and play a vital role in day-to-day operations, performance tracking, and staff development. This is an excellent opportunity for a seasoned supervisor looking to join a fast-paced, client-focused environment with potential for full-time conversion.

Key Responsibilities:

• Provide leadership, coaching, and mentoring to contact center staff
• Supervise and support a team of 20+ representatives, fostering growth and development
• Partner with clients to determine requirements and expectations
• Troubleshoot and resolve escalated customer concerns and inquiries
• Maintain call center records and databases with accurate information
• Generate timely reports and analysis of call volume, scheduled appointments, and conversion metrics
• Handle complex operational challenges with minimal supervision
• Support call center functions as needed, including answering calls and directing inquiries

Qualifications:

• High School Diploma or GED required
• Minimum 6+ years of customer service experience, including leadership or supervisory responsibilities
• Prior experience using NICE CX One Platform and Workforce Management (WFM) tools is highly preferred
• Strong communication and interpersonal skills
• Customer-focused with proven problem-solving abilities
• Demonstrated leadership and team management capabilities

For immediate consideration, please email your resume to pattyi@cornerstonestaffing.com

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!