Job Description

If you are looking for a job that allows you to work from the comfort of your own home and no more long frustrating commutes to work then this position is the one you have been looking for. You are one click away from starting a new beginning. The power of change is in your hands!

• Training Schedule:  will be Monday – Friday, 10:00 am - 7:00 pm CST, February 25th - March 4th

• Work Schedule: Monday - Friday 3:30 pm - Midnight CST starting March 7th, weekends may be required

• Pay: $13.00 per hour

OVERVIEW OF JOB RESPONSIBILITIES

You will be responsible for receiving inbound calls and troubleshooting customer issues with the goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction. Agent will need to be articulate,

patient, and possess the ability to explain a wide range of technical concepts to customers of varying degrees of aptitude while maintaining a pleasant disposition.

ESSENTIAL RESPONSIBILITIES AND DELIVERABLES

• Provide customer support through technical competence and effective communication skills.

• Provide “best in class” customer experience on every customer interaction.

• Troubleshoot the customer’s problems using the tools provided and troubleshooting knowledge.

• Utilize superior multitasking and communication skills to simultaneously employ numerous resources to research and resolve customer issues in a timely manner.

• Able to identify and escalate customer issues with empathy.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• Demonstrate clear written communication skills defined as the ability to clearly document symptoms, troubleshooting steps and compose professionally written emails/escalations while typing at least 30 words per minute.

• Demonstrate clear verbal communication skills defined as the ability to speak clearly in English and educate and guide customers, of all technical skill levels, through support interfaces and troubleshooting processes.

• Demonstrate the ability to provide “best in class” customer experience, professionalism and courtesy as well as a sense of confidence and ownership in resolving customer issues.

• Demonstrate customer service skills defined as the ability to probe and identify customer needs, to inform and educate the customer through the support process, to use resources to quickly identify resolutions and resolve customer issues and to empathize and / or diffuse potential escalated customer complaints. An ability to control a support conversation while matching the customer’s sense of urgency is vital.

• Ability to multitask defined by speaking on the phone, utilizing multiple applications for research and typing at the same time.

• Demonstrate ability to work in a fast paced, team environment

• Ability to adapt to change in product, processes and last minute updates with ease

• High school diploma or equivalent

EQUIPMENT QUALIFICATIONS:

• Laptop/desktop (no older than 3 years), Intel i5 core processor or equivalent AMD Processor

• Webcam Required

• No Tablets or Chromebooks

• Computer Type: PC compatible (no MACs)

• Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors

• Minimum RAM: 4GB or greater

• Minimum Graphic Resolution: 1024×768

• Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)

• Monitor Size: 17 inches or larger

• Internet Browser: Internet Explorer 11.0 or higher, Chrome (current version)

• Internet Connection: DSL, cable, or fiber optic hardwired (no dial-up, satellite, or 4G wireless connections)

• Internet Speed: High Speed internet access, 10MBPS upload/download minimum

• Anti-virus Software: Must have a current compatible version installed

• USB Headset: PC headset, preferably with noise cancelling microphone, no wireless headsets

• Minimum OS Version: Windows 10 (with all recent updates)

• Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors

• Minimum RAM: 4GB or greater

• Minimum Graphic Resolution: 1024×768

• Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)

• Monitor Size: 17 inches or larger

• Internet Browser: Internet Explorer 11.0 or higher, Chrome (current version)

• Internet Connection: DSL, cable, or fiber optic hardwired (no dial-up, satellite, or 4G wireless connections)

• Internet Speed: High Speed internet access, 10MBPS upload/download minimum

• Anti-virus Software: Must have a current compatible version installed

• USB Headset: PC headset, preferably with noise cancelling microphone, no wireless headsets

Company Description

ChaseSource combines the energy, excitement, and the fast pace of an entrepreneurial enterprise with the stability and resources of a large corporation. ChaseSource is one of the most opportunistic and agile staffing firms in the USA. ChaseSource is a minority-owned enterprise specializing in recruiting and helping organizations solve their staffing issues.