Virtual Customer Service Representative
Job Description
VIRTUAL CALL CENTER AGENTS – MUST RESIDE IN THE STATE OF ILLINOIS
HOURS OF OPERATION: Monday – Friday 8:00 AM – 6:00 PM CST, Saturday 8:00 AM – 5:00 PM CST
SHIFT: Agents will work 5 days per week, 40 hours per week, Saturday required.
PAY STRUCTURE:
Become part of the ChaseSouce Team! The Virtual Call Center Agents will provide customer service and support for residents calling in regarding unemployment insurance with the Department of Employment Security and questions or issues with submitting a claim or receiving information regarding a current claim. You will receive paid virtual training.
EQUIPMENT QUALIFICATIONS:
Laptop/desktop (no older than 3 years), Intel i5 core processor or equivalent
AMD Processor
Computer Type: PC compatible (no Macs or Chromebooks)
Minimum OS Version: Windows 10 (with all recent updates)
Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors
Minimum RAM: 4GB or greater
Minimum Graphics Resolution: 1024x768
Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)
Monitor Size: 17 inches or larger
Internet Browser: Internet Explorer 11.0 or higher, Chrome (current version)
Internet Connection: DSL, cable, or fiber-optic (no dial-up, satellite, or 4G
wireless connections)
Internet Speed: High-Speed internet access, 5MBPS upload/download minimum
Anti-virus Software: Must be on the current version
Headset: PC headset, preferably with noise-canceling microphone
Company Description
ChaseSource combines the energy, excitement, and the fast pace of an entrepreneurial enterprise with the stability and resources of a large corporation. ChaseSource is one of the most opportunistic and agile staffing firms in the USA. ChaseSource is a minority-owned enterprise specializing in recruiting and helping organizations solve their staffing issues.