Job summary
Responsible for quality communication between Company's Plan and plan members, providers, employer groups, internal departments and external agencies
Must be customer focused and maintain a high level of knowledge regarding Health Plan benefits and procedures.
Uses knowledge and judgment to select appropriate resources for assisting callers.
Provides information on all aspects of Health Plan benefits, policies, and procedures. Problem Resolution
Responsible for accurate problem solving.
Researches and resolves concerns.
**Skills: **- Minimum of one year customer service experience.
Call Center experience preferred.
Ability to participate in the activities of the customer service area.
Superior interpersonal skills.
Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.
Basis computer and writing skills
You should be proficient in:
Salary info:
$22 - $24 / hr