Benefits:

Bonus based on performance

Opportunity for advancement

Training & development

Job Summary Five Star Bath Solutions of Los Angeles County is looking for a detail-oriented and motivated Call Confirmer to own our local sales calendar and keep our appointment pipeline running smoothly. In this role, you'll be the first point of contact after a lead comes in — reaching out quickly, confirming key details, and making sure every appointment is set up for success.

If you're a strong communicator who thrives on organization, loves working through a fast-moving call queue, and takes pride in keeping things tight and on track, we want to hear from you.

What You’ll Do:

Confirm appointments with clients via phone calls

Manage the calendar and resolve issues promptly and professionally.

Maintain accurate records of client interactions and update client information in our database.

Learn and master a scripted confirmation process to verify home ownership and surface any specific needs or concerns ahead of the appointment

Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.

Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

Proactively reschedule appointments to earlier available time slots to optimize the sales calendar and reduce gaps

What We’re Looking For:

Excellent communication skills, both verbal and written.

Strong interpersonal skills with the ability to build rapport quickly.

Self-driven & motivated

Exceptional organizational and time-management abilities.

Prior experience in customer service or a related field is preferred.

Proficiency in using CRM software and other relevant tools.

Company Overview

Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America.

Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters.

What We Offer:

Career Growth Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.

Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time.

Work Hours/ Compensation:

This is an fixed weekly rate role with a performance bonus structure. Phone coverage is needed daily between 7:00 AM – 7:00 PM.

This is a remote position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Five Star Bath Solutions Corporate.