Position Summary: Serve as a liaison between the members and the credit union by accurately performing transactions, providing information and referring potential prospects to appropriate staff.

Essential Functions and Responsibilities:

Ensure exceptional service to all external and internal members to foster and capture the credit union brand. Consistently delivering on our brand promise, vision and mission statements

Educate members regarding all CU products and services in a consistent sales environment

Provide prompt efficient accurate information and basic teller transactions and make accurate decisions on check holds

Open accounts for existing members

Provide services such as gift cards – Visa and cash advances

Respond to member requests/ problems/ complaints and direct them to appropriate staff for additional assistance

Ordering of all electronic/digital services

Accountability for all assets under your control; including cash drawer, if applicable

Process check imaging thru branch capture daily

Assist members with all member service forms

Uncover opportunities for member engagement, via in person or outbound sales calls to achieve sales goals

Advocate and demonstrate company brand

Other duties as assigned

Qualifications:

High school diploma equivalent work experience required

Previous cash handling experience, minimum of a year

Previous retail experience, minimum of a year

Requires flexible schedule availability including evenings and weekends

Excellent interpersonal skills required

Self-motivated; can work independently, but also in a team environment

Takes initiative to proactively add value to the member and credit union

Positive and optimistic

Trustworthy and honest

Acceptable background check; credit, criminal and insurance

Environmental Factors and Physical Requirements:

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk and hear.

Location: 4605 Commerce Rd. Richmond, Va 23234

Hours: Monday - Thursday 8:45-5:15, Friday 8:45-6:15, Saturday 8:45-12:15