At Calle Dragones, we're not just creating meals; we're crafting experiences that celebrate the soul of Cuban cuisine. Inspired by the bustling streets of Havana and the intricate tapestry of Cuban culture, we invite you to join us on a journey where tradition meets innovation, and flavor knows no bounds.

Come, be a part of something extraordinary at Calle Dragones. Embrace the fusion of past and present, East and West, and unlock the possibilities of your culinary future with us.

It is the responsibility of the Manager to provide leadership and management for the Calle Dragones venue in partnership with the Manager. The Manager oversees the budget and operation of the service establishment and maintains a close liaison with the kitchen and marketing support to ensure maximum profitability.

The Manager is responsible for effectively leading and managing all aspects of the business operations. In addition, The Manager is in charge of delivering results that contribute to the mission and overall success of Calle Dragones. This includes being accountable for the revenue strategy of the venue and heading the sales and profitability, with a strong emphasis on guest experience and satisfaction and ensuring that brand standards are met.

Supervisory Responsibilities: Supervisory responsibilities for the below-mentioned position(s)/department(s) include interviewing, hiring, training, assigning, and directing work; appraising performance; mentoring, rewarding and conducting corrective action(s), addressing complaints and resolving problems.

Servers/ Cocktail Servers

Bar Backs Bussers/Runners

Bartenders/ Lead Bartender

Office management

Supervisors

Qualifications: Education / Certifications / Work/Industry Experience:

High School Diploma or Equivalent Required

Associate or 4-year degree in Hospitality desired.

4 years prior F&B experience, required with 3 years of F&B leadership and or nightlife preferred.

Knowledge / Skills / Abilities (KSA’s) & Competencies:

Knowledge of Database software; Internet software; Inventory software; Order processing systems; Spreadsheet software and

Word Processing software.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from clients, customers, and the general public.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Respond to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;

Presents numerical data effectively; Able to read and interpret written information.

Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Share expertise with others.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts the success of the team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Essential Duties / Responsibilities / Tasks: Primary duties, responsibilities, and tasks include, but are not limited to the following

Supervise the daily operation of Salvaje Miami venue.

Responsible for ensuring that all Beverage operations comply with all systems, control policies, and procedures.

Responsible for upkeeping inventory to company standard pars.

Responsible for keeping the standard company % cost control.

Estimates beverage consumption and purchases or requisitions of beverage ingredients and supplies.

To monitor and critique the quality and consistency of the Beverage product.

Bring innovation and creative ideas to create specialty cocktails for our menu.

Displays leadership in guest hospitality exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handle guest problems and complaints.

Is responsible for the budgeting process for areas of responsibility.

Review guest's comments, guest satisfaction results, and other data to identify areas of improvement.

Maintain cleanliness and health code standards.

Complete monthly beverage inventory.

Schedule staff to reflect daily business levels to monitor and control payroll and other expenses.

Leadership Detail Requirement:

In charge of Team Member development and marketing.

Responsible for Team Member onboarding and payroll.

Responsible for the completion of all schedules.

Accountable for upholding proper exit/separation paperwork for all Team Members.

Upholds a pre-shift to give direction and set the standard for the shift.

Exceeds financial objectives.

Develops management team to ensure they are “the next person up”.

Leads weekly operations meeting.

Presents monthly recap and forecast.

Responsible for creating and executing 4 annual events working with the marketing team.

Work Environment/Conditions:

The noise level in the work environment is usually moderate to high.

Physical Demands: The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and taste or smell.

Must occasionally lift and/or move up to 25 pounds.

This job description is not an exclusive or exhaustive list of all job functions that an incumbent/Team Members in this position may be asked to perform. All Team Members are required to perform the essential functions and intended purpose of their role in a satisfactory manner within the Performance Standards, Guest Service Standards and Core Values of the company in effort to achieve the company’s mission.