Job Description

PLEASE NOTE: Qualified candidates for this position must be fully vaccinated by start date of hire for the Covid 19 virus and be able to provide proof of vaccination. Fully vaccinated refers to at least two (2) weeks after the final dose on a two-dose vaccination series (Pfizer or Moderna) or at least two (2) weeks after a single-dose COVID-19 vaccination series (Johnson and Johnson).

The CUSTOMER SERVICE REPRESENTATIVE/EDUCATION SPECIALIST is the frontline of customer service, in charge of meeting the educational needs of every customer in a friendly and helpful manner. In addition, the Education Specialist will ensure the machine as well as all applicable print drivers, scan destinations, and initial support has been completed to the customer’s satisfaction. The ultimate goal is to ensure the customer is familiar with the proper operation of the equipment to reduce or eliminate service calls.

80% of your time or greater will be meeting with our customers at their place of business to conduct training on our equipment

ADDITIONAL RESPONSIBILITIES

• Assist with publishing marketing material for Sales representative
• Support branch manager
• Assist Educational Services Manager with educational material on an as-needed, assigned basis

WHAT YOU WILL BRING TO THE ROLE

• 2 plus years in a customer facing role
• Working knowledge of both PC and Mac products.
• Ability to work with Word, Excel, Adobe, Illustrator, In-Design and other programs to meet customers’ needs
• Strong time Management skills; you will create your own Calendar and schedule to maximize effectiveness to clear calls in a timely manner.
• A Customer Centric focus
• Reliable transportation

WHAT WE WILL PROVIDE

• Competitive pay
• Stellar benefits to include: Medical/Dental /Vision, 401K with company match, Paid time off, and much more
• Monday to Friday schedule
• Career development
• An employee centric environment
• A team that cares

Interested? Great, we look forward to hearing from you.

Company Description

Since 1975, Caltronics has been providing California with leading edge technology and award winning service in the document management and software solutions industry. Caltronics is a family owned and operated company with offices throughout California and Arizona (Infincom) to serve you locally and nation wide. Today Caltronics and Infincom offer the most advanced digital copiers, high speed color printers and copiers, multi-functional devices, fax and scanning systems, and document management software available. In fact, Caltronics has sold and installed more digital systems than any other independent dealer in the United States. Our people make the difference because we employ the most tenured sales and support staff in California and Arizona. For seven years running, we have been awarded “Top 50 Dealers” in the United States for customer service and support by Office Dealer Magazine. In addition, we have been the # 1 Western Region Konica dealer for 21 years! Caltronics is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.