Reports to: Assistant Director, IT FLSA status: Salary (exempt) Hours per week: 40 hours, Full-time Campus: Melbourne

We exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.

Calvary Chapel must be your home church with regular attendance.

Job Summary: This position is responsible for handling high level support of service requests for Calvary Chapel Academy; diagnosing and resolving technical hardware and software issues; setup, removal and maintenance of end user workstations and network performance, meeting company and user requirements.

Essential Duties and Responsibilities: • Collaborate with school administration to monitor and secure network and Wi-Fi access for students and staff (Proverbs 16:3) • Manage CCA Help Desk tickets, assigning them to technicians as needed, and ensure timely resolution of technical issues (1 Corinthians 14:40) • Provide friendly, courteous, and quality IT support for all users, prioritizing and responding to support requests effectively (Colossians 4:6) • Perform installation, configuration, and maintenance of desktop computers and software, ensuring ongoing usability and performance (1 Peter 4:10) • Work with administration to establish the annual IT budget and execute the school technology plan according to accreditation requirements (Galatians 6:9) • Other duties as assigned by Supervisor (Colossians 3:23)

Job Skills and Competencies: • Must have good technical understanding and ability to pick up new tools quickly • Basic knowledge and/or experience with projectors • Previous IT helpdesk and ticketing system experience • Knowledge of and experience with routers, switches, network connections and devices • Computer Skills • Knowledge of Active Directory, Print Server, and DHCP • Advanced knowledge of G Suite and/or Google Classroom • Knowledge of computer hardware components and peripherals • Learn and work with new technology • Management of MDM solution • Maintain confidentiality of all personal and company information (Philippians 2:4) • Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format • Efficient task switching ability (Ephesians 4:3) • Ability to work independently and/or as part of team • Attention to detail

Other Qualifications: • Calvary Chapel must be your home church with regular attendance • Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude (Philippians 2:3) • Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith • Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor (1 Peter 4:10) • Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity • Strong commitment to the vision and mission of Calvary Chapel Melbourne • Fruit of the Spirit is consistently displayed in your life, as a reflection of God’s love to colleagues and visitors (Galatians 5:22-23)