Job Description

ABOUT CAMBIO

At Cambio Communities, our goal is simple: offer positive living experiences in exceptional communities at affordable prices.

Cambio was founded by a group of manufactured housing industry veterans who wanted to make a difference in the way manufactured housing communities are run and the way residents are treated. Today, we build thriving, well-run communities where residents have more than a place to live, but a place where they are able to enjoy an active lifestyle by being part of an exceptional neighborhood full of luxury amenities.

Cambio Communities is one of the nation’s quickest growing owner/operator of Manufactured Housing Communities (MHCs), actively purchasing thousands of sites across the US. Are you ready to join the team?

POSITION SUMMARY           

Office Coordinators provide support for sales and leasing by handling the routine office work and administrative responsibilities of the community in addition to leasing, sales, and marketing for the community. They are also responsible for assisting with planning and coordinating community events and activities

DUTIES AND RESPONSIBILITIES

• Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager.
• Prepare and distribute resident and community communications including, but not limited to rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Prepare bills and statements for approval.
• Perform administrative and clerical functions including answering phones, typing, copying, faxing, and filing.
• Complete and maintain community records, reports, and files.
• Collect and post resident security deposits, processing fees, rent payments, inspection fees, etc.; record transactions in the ledger and issue receipts.
• Call for payment on delinquent accounts.
• Process move-ins and move-outs.
• Forward all customer service requests to the Community Manager.
• Maintain a record of all traffic logs and/or guest cards, and telephone calls.
• Assist with the preparation of marketing materials and implementation of resident relation activities such as Craigslist, MH Village, local newspapers, and any other marketing sources.
• Provide prospective residents with an option to see suitable homes to their needs that are in inventory; show the home(s), and then guide them through the application process.
• Photograph homes that are returned to inventory, resident purchases, and bank repossessed homes to document the home condition upon receipt of property.
• Ensure inventory homes are move-in ready at the time of closing.
• Call and “ask for the close” on prospects who did not commit; potentially identify an alternate solution to their needs, including recommending another Cambio community.
• Assist in lease transactions by generating lease paperwork and guiding a prospect through the lease process.
• Conduct lease signing and new resident orientation for new residents.
• Comply with federal, state and company policies, procedures, and regulations.
• Provide coverage in the event of a vacancy or absence of a Community Manager.
• Position may require flexible hours, nights, and weekends as needed.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

QUALIFICATIONS

• High school diploma or general education degree (GED).
• Two+ years administrative experience.
• Excellent communication skills including writing and verbal. 
• Strong variety of administrative skills including customer service; problem solving; sales or persuasion skills.
• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America.
• Property management office experience preferred, but not required.

COMPETENCIES 

• DIVERSITY - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• ETHICS - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• TEAMWORK - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• ANALYTICAL - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• PROBLEM SOLVING - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• PROFESSIONALISM - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• JUDGEMENT - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, walk, sit, bend, and reach.
• Occasionally work near moving mechanical parts.
• Occasional exposure to outside weather conditions.
• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate. 
• The employee must occasionally lift and /or move more than 20 pounds.

COMPENSATION

Competitive wage, bonus, and excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K)

EQUAL OPPORTUNITY EMPLOYER

At Cambio, we don’t just accept difference – we celebrate it!  We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

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The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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