Dental Office Administrator - Lake Havasu City, AZ
JOB TITLE: DENTAL OFFICE ADMINISTRATOR
FLSA STATUS: NON-EXEMPT
REPORTS TO: REGIONAL MANAGER POSITION SUMMARY
Under general supervision, in collaboration with Dentist, responsible for administrative-related assigned dental office. Exercises initiative and independent judgment while ensuring high level of service to achieve exceptional patient satisfaction and promote the growth and retention of the business. Solves patient issues. Trains staff. Implements operational policies and procedures. Results and services of position impact the operations and/or financial status of the assigned clinic; and consequently, the overall company. Decisions made may have a major impact on patient retention, compliance, resources, and service as well as public image.
SUPERVISION
This position has no direct supervisory responsibility; however, provides guidance, as needed. Consults with Regional Management, as necessary.
DUTIES AND RESPONSIBILITIES
Please circle the “E” or “R” next to each duty to indicate whether it is “E” meaning it is an Essential job function or “R” meaning that the duty could be Reassigned. This information will be used to determine which functions are essential or reassignable consistent with the Americans with Disabilities Act.
ALWAYS
BDG Teammates will support compliance-related items by:
ALWAYS
BDG Teammates will support the Company's vision and role model the core values and behaviors by:
DENTAL OFFICE OPERATIONS
E
R
In collaboration with the Dentist, ensures that operations result in safety and effectiveness of the treatments and satisfied patients.
E
R
Ensures assigned office is maintaining appropriate environmental conditions, such as temperature, air and humidity, as well as fire safety, visitor access, perimeter security and building requirements. Reports issues to management and technology areas, as apprpirate.
E
R
Resolves patient relations problems or answers questions, in person, email or via the telephone to ensure patient satisfaction.
E
R
Oversees the opening and closing of dental office. Follows all BDG standard operating procedures.
E
R
Performs administrative activities associated with effective office operations of assigned dental office's operations, including compiling, analyzing, storing, and retrieving data for reports. Produces correspondence, memos, charts, tables, reports, etc.
E
R
Guides the operation for assigned dental office. Evaluates the results of overall operations regularly, ensure standards of quality care are met and systematically reports these results to management in a timely, accurate manner.
E
R
Helps patients feel comfortable before, during and after dental treatment. Provides patients with instructions for follow-up oral care, follow-up appointments, etc.
E
R
Handle emergency situations by following established policies and procedures.
E
R
Manages all daily huddles, team meetings, and training workshops.
E
R
Oversees purchasing and inventory for assigned office. In collaboration with Support Staff/Accounting Department, ensures sufficient inventory. Minimizes loss of product.
E
R
Understands all roles in the dental office.
DENTAL OFFICE GROWTH
E
R
Establish and maintain positive working relationships with patients and the community in order to ensure satisfaction new or repeat patients or referrals.
E
R
Monitor key indicators daily to evaluate attainment of office goals.
E
R
Coordinate marketing projects.
HUMAN RESOURCES
E
R
Maintains confidentiality of human resources information.
ALWAYS
Conform with all safety rules and use all appropriate safety equipment.
RE-ASSIGNABLE
Performs all other related duties, as assigned. May be requested to assist with special projects from time to time.
MINIMUM QUALIFICATIONS (INDUSTRY, WORK EXPERIENCE AND/OR EDUCATION)
High School Diploma or GED required. Bachelor's Degree (business, marketing or related field) desirable. Minimum of two years of dental industry experience required. Previous supervisory experience desired. Education / Experience equivalency.
COMPUTER SKILLS
Microsoft Windows environment with Office Suite to include formatting and production of letters and memos. Proficient in Microsoft Word and Excel. Experience in using dental practice management software preferred. Proficiency in online ordering platforms.
LICENSE, REGISTRATION, OR CERTIFICATIONS
Unexpired State Driver's License.
CPR Certification preferred.
SUCCESS FACTORS – Personal characteristics that contribute to an individual's ability to excel on the job (not a guarantee).
Other
Regular attendance is required including varied hours. At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to consult Supervisor when necessary. Overtime requires approval by Supervisor.
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hands/fingers; and reach with hands and arms. Employee must be able to remain in work area for several hours at a time. The employee occasionally lifts and/or moves up to twenty (20) pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. It also requires manual dexterity in combination of eye / hand coordination. Work environment is subject to many interruptions, varying and unpredictable situations and time pressures related to multiple tasks. Work is normally performed inside. There is exposure to chemicals and cleaning supplies.
OSHA CATEGORY
Category III: Position does not entail predictable or unpredictable exposure to blood.The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned and management retains the right to add or change the duties at any time. Advanced notice may not always be possible.