BDG Dental Service's focus is on YOU. At BDG Dental Service's we give YOU an opportunity to become successful in your career. We focus on Career Progression, Communication, Customer Service and leadership skills so you can serve your patients better with BDG Dental Services' comprehensive “Life Time Dental Care” philosophy. BENEFITS INCLUDE:

• Medical Insurance
• Vision Insurance
• Dental Benefits
• 401 K
• Paid Time
• Nevada Paid Leave
• Off Holiday Pay
• Strong Business Support Team
• Continued Education
• On-going Training
• Company Event
• Community Outreach
• Career Progression Opportunities

JOB TITLE: Clinical Administrative Coordinator 

FLSA STATUS: Non-Exempt

REPORTS TO: Clinical Operations Manager 

APPROVED BY: Management Team 

SUPERVISES: None

POSITION SUMMARY

Under general supervision, supports the Clinical Operations Manager by coordinating a wide variety of administrative and clinical back-office related tasks including - but not limited to - daily scheduling and monitoring of activities, coordinating training, and daily and monthly reports. Experienced and able to work independently with little or no supervision. Interacts with staff (at all levels) remaining flexible, proactive, resourceful and efficient. Maintaining a high level of professionalism and confidentiality is crucial to this role. Strong written and verbal communication skills, strong decision-making ability and attention to detail. Must be well organized, flexible and create an environment that fosters continuous improvement. Dental knowledge of back-office procedures and helps develop those relative to the back office dental operations.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities listed below are essential to the employee's position.

BDG TEAMMATES WILL SUPPORT COMPLIANCE-RELATED ITEMS BY:

• Following internal procedures and external regulations.
• Bringing compliance issues to the attention of management.
• Successfully completing regulatory training requirements periodically.
• Working collaboratively in all facets of position to meet position requirements and support Company goals.
• Maintain confidentiality of information.

BDG TEAMMATES WILL SUPPORT THE COMPANY'S VISION AND ROLE MODEL THE CORE VALUES AND BEHAVIORS BY:

• Cultivating a positive work environment.
• Being efficient with time at work.
• Communicating effectively with patients and visitors as well as BDG management and staff.
• Being flexible.
• Maintain integrity in all conversations and actions.
• Consistently reports to work on time prepared to perform duties of position.
• Clinical Administrative Tasks

Provides administrative support in the back-office operations. Supports Clinical Operations Manager by assisting with data entry, scanning, copying, filing, scheduling clinical team meetings, and other tasks of similar nature.

Prepares correspondence for assigned tasks to include drafting and formatting emails, letters, memos, procedures, reports, etc. including confidential documents.

Maintaining hard copy and/or electronic filing systems.

May handle inquiries from internal staff and external parties Researches and analyzes information to determine the appropriate course of action. Seeks assistance form others, as required.

Provides information, guidance, and resolution to answer inquiries including clinical implementations and processes.

Responsible for collecting and collating metrics to evaluate efforts, measure success, alignment with back-office goals and related activities. These include but not limited to:

• Monitor and maintain records associated with X-Ray radiation renewals and send out the renewals notice for each location.
• Monitor all dosimeter reports and check periodically on use.
• Monitor the clinical OnTraq portal for spore and water line testing and follow up as needed.
• Help Monitor Lab and Supply metrics for dental operations
• Complete monthly checklists/evaluations of dental back-office operations.

Handle inventory and ordering tasks for dental operations and maintaining database so that it is up-to-date with vendors, supplies, etc. Also, this includes training dental staff or being a back-up in the office, as needed.

Schedule and maintain records for all new CPR certifications and renewals. Send out, track, upload CPR cards to employee's record.

May troubleshoot small clinical equipment. Track, and ensure all equipment is evaluated and replaced as needed. Schedule loaned equipment to be delivered timely with the maintenance team.

Recruiting & Monitoring

within partnership with human resources, coordinates onboarding, training, externships (BDG Academy) for the dental back-office operations.

May assist in conducting time measurements for Lead Dental Assistants and Dental Assistances.

May assist with scheduling interviews, clinical assessments and office meet in greets.

Other Responsibilities

Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.

Conform with all safety rules and use all appropriate safety equipment.

Performs all other related duties, as assigned. May be requested to assist with special projects from time to time.

Minimum Qualifications (Industry, Work Experience and/or Education)

Requires a High School Diploma or General Education Degree (GED). Some college or vocational training preferred. Minimum two (2) years in a responsible administrative position in a dental office.

COMPUTER SKILLS

Microsoft windows environment with Office Suite to include formatting and production of word processing documents, spreadsheets, presentations, emails and calendaring, and reports. Ability to use tools for video conferencing, as needed. Previous experience in working with databases.

License, Registration, or Certifications

Required: Position may require travel within Metropolitan Las Vegas; thus, reliable transportation is required. If using personal vehicle, must ensure have appropriate driver's license and insurance coverage.

Success Factors – Personal characteristics that contribute to an individual's ability to excel on the job (not a guarantee).

• Ability to read, comprehend and develop advanced instructions, operating manuals, correspondence, and memos.
• Should be patient-service driven. Position requires demonstrated poise, tact and diplomacy along with the ability to handle sensitive and confidential situations. Sometimes, patients are in extreme pain and/or mental stress, so the dental assistant must be sensitive to their emotions.
• Should have a pleasant and personable demeanor.
• Requires an ability to work with equipment settings on a regular basis.
• Excellent follow-through skills.
• Strong attention to detail and well organized.
• Must have excellent verbal communication skills.
• Must be able to listen to patients, dentist and hygienists; and follow directions.
• Is a self-starter and works independently.
• Dependable and reliable.
• Maintain confidentiality of information.
• Ability to take dental x-rays.
• Ability to be cross-trained and function with multiple responsibilities.

OTHER

Regular attendance is required. Additional hours including weekends are required on a regular basis to fulfill duties of position. Individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Ability to be flexible with schedule and business travel, as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The Employee frequently lifts and/or moves up to 40 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination. Specific auditory abilities required by this job include the ability to accurately hear information conveyed by telephone and ability to work effectively in area with ambient noise. Work environment is subject to interruptions, varying and unpredictable situations and time pressures related to multiple tasks. It also requires regular use of computer keyboard and monitor. There is extensive repetitive motion in using hands/wrists.

Work is normally performed inside. Work is normally performed inside. There is exposure to blood, chemicals and cleaning supplies.

OSHA CATEGORY

Category III: Position does not entail predictable or unpredictable exposure to blood.

If at a dental office, when in the clinical area must wear safety glasses, surgical masks, protective clothing, and gloves to protect themselves and patients from infectious diseases. They also must follow safety procedures to minimize risks associated with x-ray machines.