AFEX is a trusted global payment and risk management solutions specialist with a heritage that dates back to 1979. We offer a comprehensive range of global payment and foreign exchange services, including foreign currency drafts, wire transfers, risk management tools with designated Account Executives. We can handle every aspect of a client’s foreign payment needs, from risk consultation to transaction execution.
We are currently hiring for a Client Manager/ Relationship Manager to provide worldwide foreign currency exchange services and cross-border payments services to corporate clients - French market.
This role should act as a Brand Ambassador for AFEX, to act in a way that promotes AFEX’s vision: A trusted business partner. All actions and interactions both internally and externally should be executed to underpin and uphold the AFEX core values:
- Trust: Our aim is to build a long-term relationship, becoming your trusted partner. We earn trust by delivering on our commitments and putting the needs of our customers and colleagues first.
- Expertise: We strive to be the best in our field; through our dedication to continually learn and excel, we’ll deliver strategically adept solutions that work for you.
- Value: We constantly challenge ourselves to find the best ways to deliver value to our clients and each other, providing personalized services that enhance our customer’s business.
RESPONSIBILITIES:
- Act as a regular point of contact, interacting with clients on a regular basis through personal visits to the clients workplace, telephone consultations, providing market updates and insight on the impact of market movements in order to deepen relationships
- Through client management via telephone solicitation: solicit orders, price up the order/trade and execute the order via client instructions.
- Manage the relationship of assigned AFEX clients and provide excellent customer service.
- Maintain overall management of a portfolio of client accounts against a monthly revenue target. On a monthly basis meet/exceed revenue and new account targets set by supervisor.
- Create revenue through open trading deals.
- Perform on-going analysis on all client portfolios within set KPIs.
- Independently identify and pursue new business opportunities within the client portfolio by focusing on reactivations and referral opportunities.
- Act as a regular point of contact, interacting with clients on a regular basis through telephone consultations in order to deepen relationships by providing market updates and insight on the impact of market movements.
- Work alongside other team members to generate, motivate and support sales team efforts.
- Work alongside the Business Development Executive and back office staff to resolve potential Compliance, Operation or Credit issues of concern.
- Work with the Business Development Executive during the client on-boarding process.
- Absolute adherence to company compliance and regulatory requirements and guidelines. Edit the daily market watch report.
- Participate in IT testing projects.
Required Skills
Required Experience
- Experience in the field of foreign exchange services.
- Strong interpersonal skills, professional deportment and the ability to persuade.
- Strong verbal and written communication ability.
- Organization, verbal and visual presentation, and a proactive approach to sales.
- Excellent time management.
- Insight and experience to protect the company’s commercial priorities and positively drive client relationship.
- Extreme attention to detail, particularly with respect to client information and payment data.
- Fluent french mandatory
- Good command of German mandatory
"AFEX is committed to offer equal employment opportunities to all employees and applicants for employment, without regard to their race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information or military or veteran status. AFEX complies with all applicable laws governing discrimination and harassment in employment in every location and jurisdiction in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
Please refer to our Applicant Privacy Notice for additional information about AFEX’s compliance with applicable privacy and data protection legislation and regulation during the recruitment process. The Applicant Privacy Notice is available at: https://www.afex.com/unitedkingdom/applicant_privacy_notice.php."