Job Description
Are you someone who loves helping others and is a sales and customer service superstar who wants to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate, you'll join a wellness community that's 35,000 strong.
As a sales associate you have a meaningful role to play as you:
HELP CLIENTS UNDERSTAND THE BENEFITS of regular massage, skin care, and stretch.
ESTABLISH RELATIONSHIPS WITH MEMBERS AND GUESTS to grow and retain a client base.
CONNECT CLIENTS WITH SERVICES AND PROVIDERS that improve, enhance, and extend the positive impact of their membership.
HERE'S WHAT'S IN IT FOR YOU:
Healthcare that is there when you need it - MEDICAL, DENTAL, AND VISION
TIERED PAID TIME OFF – So you can recharge and focus on you and your family. And the longer you are with us, the more you earn. Be eligible for up to 3 weeks per year.
COMPLIMENTARY MEMBERSHIP, services and discounts.
EMPLOYEE ASSISTANCE PROGRAM – 24-Hour Hotline to help you manage the stress of life. Can assist with emotional well-being, financial struggles, dependent care, and much more.
A HEALTHY COMPENSATION PLAN that rewards your hard work and leadership.
UNCAPPED BONUSES on a monthly basis based on individual and team performance.
A DYNAMIC, ENERGIZING ENVIRONMENT where you're consistently challenged, and never bored.
AS MASSAGE ENVY'S FASTEST GROWING OPERATOR, experience available career advancement.
TRAINING to help you grow and refine your sales and customer service skills.
RESPONSIBILITIES
PROVIDING OUTSTANDING CUSTOMER SERVICE by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
PROMOTING THE VALUE OF TOTAL BODY CARE by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
DRIVING MEMBER RETENTION through outreach via phone and email to current members.
UPHOLDING THE MASSAGE ENVY CORE VALUES of optimism, gratitude, excellence, consistency and empathy.
PROTECTING OUR WORKPLACE CULTURE by recognizing and supporting team goals and building positive relationships with team members.
REQUIREMENTS
We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:
SALES SUPERSTARS who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
PEOPLE OF INTEGRITY ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
SOLID MATH AND COMPUTER SKILLS, confidence handling cash, and a high school diploma or equivalent.
WE BELIEVE OUR DIFFERENCES MAKE US BETTER
We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.
*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.