Are you a people person? Is it in your nature to always go above and beyond? What if I told you that you could bask in the freedom of working remotely while working closely with big-name customers? Lucky for you, I have a chance for you to do just that!

This is an opportunity for a Sr. Technical Support Analyst to work remotely with a SaaS company based in Irvine, CA, whose main focus is making the world a safer place. If you have experience with customer support, basic technical troubleshooting experience, access control experience, and SaaS AND light networking experience, then you might have just found your new home. Here’s your chance to exceed expectations and be the main point of contact for customers having issues. You’ll be working closely with big-name customers who have lots of points of contact. You’ll follow up and notice when customers aren’t utilizing certain things in the software. The best part? If returning to the office makes your palms sweat, you’re in the right place. Because you’ll be working remotely with flexible hours!

The easiest part of the job: Work from anywhere doing what you love!

The hardest part of the job: If you’re not a people person, this might not be the role for you.

Take on this role as a Sr. Technical Support Analyst and work with a company so innovative, you’ll never want to leave!

What’s in it for you?
- Enjoy Competitive Compensation
- Indulge in Impressive Benefits such as 401k, Dental Insurance, Major Medical, Optical, Sick Days, Vacation, and More
- Thrive by working with diverse staff and company that has a pro-employee environment
- Sleep soundly knowing that your working for a company that makes the world a safer place
- The chance to do what you love
- Make an impact by meeting client’s needs

What you’ll be doing:
- You'll be working primarily over the phone/email/ chain
- You’ll be the main point of contact for customers having issues
- You’ll be working closely with big-name customers who have thousands and thousands of employees
- You’ll take things a step further and offer help to customers and follow up
- You’ll notice when customers are not utilizing certain things in the software and point that out as an additional use of the product
- You’ll go ABOVE and BEYOND to help their customers want to extend their subscriptions with the company for another year
- You’ll help the company build good relationships with customers

What you’ll need:
- Experience with SaaS (cloud) experience, networking, support, AND access control
- Some experience connecting to wifi and basic ISP knowledge
- Good technical skills
- Be unafraid of jumping on the phone to help customers troubleshoot their problem


Bonus points:
- Experience working remote with a flexible schedule

If you like what you see, what's stopping you from putting your people skills to good use? Apply today!

About Camden Kelly

Camden Kelly specializes in connecting qualified IT professionals with awesome opportunities at great companies in the Dallas / Fort Worth Area. Whether you’re a job seeker looking for new opportunities or an employer looking to hire the best IT talent in the area, Camden Kelly is your go-to IT recruiting firm. Why work with us? It’s simple; our staff is filled with career-oriented people just like you, and they will treat you how they expect to be treated.

At Camden Kelly, our values make us different from the competition. We are the proud recipients of the Best and Brightest award for 2016 and 2017. We believe in being honest, accountable, ethical, and reliable. We strive every day to be better than we were yesterday, and to be better tomorrow than today. We’re not competing against other firms; we’re competing against ourselves.

Visit http://camdenkelly.com/jobs to explore opportunities in your area, and while you’re at it follow us on Twitter (https://twitter.com/camdenkellycorp) and Linkedin (http://www.linkedin.com/company/3279780), fan us on Facebook (https://www.facebook.com/camdenkellycorp) and join our circle on Google+ (https://plus.google.com/u/0/106722962279155885960) to stay up-to-date with current jobs, industry news, and job hunting resources. Also, feel free to contact us directly at dallas@camdenkelly.com or 972-643-8848.