Are you interested in working with a company that values people and has a passion for service? Do you want to become part of an organization that cares about your personal and professional growth? If you have answered YES to these questions, then you should consider working for Pathways!

Camelot Care Centers, Inc. helps children and their families across Tennessee to learn, grow and prosper.

Our family counseling and foster care services are varied to be able to meet the needs of our clients, and we are continually creating new programs in response to identified needs in a particular area. The common thread is that we provide counseling and support services in-home and in community-based settings throughout Tennessee. We emphasize the strengths and uniqueness of each youth and family. All our family counseling and foster care services are offered by trained therapists and counselors under the direct supervision of licensed clinicians.

Camelot Care Centers, Inc. Team is seeking a dynamic individual to join our team as the Client Engagement Specialist

The Client Engagement Specialist, under the supervision of the Program Director and in collaboration with the Treatment Team, contacts potential THL clients and educates them on how the service could be beneficial in addressing his or her unique needs. The CES coordinates with hospital systems and others in the community to engage difficult to reach individuals.

Duties consist of but are not limited to:

Working from a list of potential clients, making outbound calls to educate potential clients on Camelot's THL program, and persuading them to enroll in the program.

Displaying creativity and persistence in attempting various other methods of contact when outbound calls prove to be unsuccessful for certain individuals. This may include, but is not limited to, sending out correspondence by mail, attempting face to face contact at a potential client's home, visiting a potential client at a hospital or emergency department, contacting the MCO or other treating professional to obtain current contact information, etc.

Serving as a liaison and client advocate with other professionals and agencies involved in assigned clients’ care.

Completing clinical documentation and data entry within established time frames and rectifying all deficits within the allotted time frame.

Establishing and maintaining successful partnerships and relationships with hospital systems, emergency departments, physician’s groups, and others in the medical and behavioral health community and arranging and attending meetings with these groups as needed.

Assuring integrity and excellence by completing peer audits as assigned and contributing to the Performance Quality Improvement Cycle, including the collection and use of data to continuously improve client and program services

Client Engagement Specialist may also:

Attending weekly supervision and team meetings and making presentations on accumulated data and statistics as required.

Supporting fellow team members to ensure the best outcomes for all Camelot clients and families.

Contributing to the Performance Quality Improvement Cycle, including the collection and use of data to continuously improve client and program services.

Please note the job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

Ability to work flexible hours consistent with program needs and work at multiple locations

Exemplary organizational, communication, networking, and teaming skills

Sensitive to other cultures and socioeconomic levels

Possesses strong people skills, and is a great ambassador of the Camelot brand

Has displayed proficiency and excellence in all areas of position as a Client Engagement Specialist

Has consistently embodied the Camelot values of Excellence, Integrity, People-centered, Sustainable, Fun, and Innovative

REQUIRED EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED). Computer Literate in Word and Excel, and has skills necessary to learn in-house systems.

PREFERRED EDUCATION AND EXPERIENCE

Experience working in the healthcare industry. Background in marketing, sales, or public relations is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

The Client Engagement Specialist must be a licensed driver with automobile insurance in good standing and access to reliable transportation at all times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

TRAVEL

This position requires driving approximately 25% of the time.

Pathways is committed to creating the best possible work environment for our team members and offers the following total rewards package:

Competitive Salary

Paid Vacation Days

Paid Sick Days

Holidays

Medical, Dental, Vision including a Health Savings Account

Health, Dependent and Transportation Flexible Spending Accounts

Basic and Optional Life Insurance for Employee, Spouse and/or Dependents

401 K Match 50% of the first 6% of eligible compensation up to an annual maximum of $750

Mileage & Cell Phone Reimbursement

Training, Development and Continuing Education Credits for licensure requirements

Opportunities for advancement! As we grow, you grow with us!

Camelot Care Centers, Inc. is subsidiary of Pathways