Job Description

• Monitor computer hardware performance and diagnose system issues 

• Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive 

• Replace worn or defective parts and clean computer hardware according manufacturers’ specifications 

• Perform testing of equipment that has been repaired, prior to returning the equipment to the user 

• Set up new configurations for computers including OS image deployment 

• Install, configure and upgrade software applications including rollout project 

• Troubleshoot and resolve software application and OS related problems 

• Track and route problems and requests tickets while thoroughly documenting actions and resolutions 

• Identify, prioritize and escalate situations requiring urgent attention 

• Perform system health check and mitigation to meet software and security standards including encryption, patching and backup 

• Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Thinkpad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crashplan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, PingID, SCCM, Casper 

Requirements • 2+ years Desktop experience

• Positive attitude and collaborative approach in working within a team environment 

• Strong customer service skills 

• Strong oral and written communications 

• Ability to learn and adapt quickly to changes 

• Critical thinking and analytical capabilities in troubleshooting and problem solving 

• Planning, organizing and prioritizing skills 

• Attention to detail 

• Ability to be flexible and handle stressful situations at times

Benefits Customer success at Cameo Global is also based on employee success. Cameo Global employees receive excellent compensation, best-in-class medical, dental and vision benefits, 401K, flexible time off programs, training, career advancement, relocation opportunities, and life insurance. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  

Cameo Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cameo Global complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.