Job Description

The Campaign Delivery Specialist will independently lead the execution of omnichannel campaigns and serve as the primary operational point of contact across Client Services, Business Development, and cross-functional stakeholders. This role is accountable for launching campaigns accurately and on time, maintaining performance pacing, resolving issues proactively, and driving consistent client communication. Success in this role requires strong organizational awareness of client activity, attention to detail in campaign execution, and clear, professional collaboration with both internal teams and external partners.

Key Responsibilities

• Lead the execution of assigned omnichannel campaigns—including email, onsite, social media, display, video, and sponsored clicks—by managing target-list preparation, creative setup, testing, and compiling reports.
• Monitor pacing and performance daily to ensure each program delivers in full and meets the client’s key performance indicators; surface risks early and provide a mitigation plan when necessary.
• Act as a day-to-day contact for client or agency partners on assigned programs, escalating complex or strategic matters to the Client Services Lead as needed.
• Coordinate clear, timely communication among Sales, Editorial, Product, Data, Technology, and Ad Operations teams to keep projects on schedule and within budget.
• Schedule and prepare materials for program kick-off and concept review meetings; take notes and circulate follow-ups.
• Generate pacing and performance reports using internal dashboards and templates; support the Client Services lead in compiling insights and presentation materials.
• Schedule and participate in regular client and agency check-ins to ensure expectations remain aligned and opportunities for optimization are documented.
• Maintain up-to-date internal trackers—campaign status, creative approvals, pacing, and under-delivery—so the wider Client Services team always has clear visibility.
• Capture launch screenshots and archive creative assets in Placements.io as proof of placement and for client reference.
• Process target lists for Business-Development requests for proposal, generate reach and volume estimates within twenty-four hours, and communicate feasibility to the sales lead.
• Manage monthly billing and reconciliation by cross-checking impressions, spend, and delivery against insertion orders; submit draft summaries to the Finance team.

Qualifications

• Bachelor’s degree
• 1-3 years of related experience in pharmaceutical advertising, client services, and project coordination/management
• Expertise in omnichannel campaign trafficking and quality assurance
• Working knowledge of digital-media metrics, including click-through rate, conversion rate, cost per thousand impressions, and return on advertising spend
• Familiarity with marketing-automation and customer-data-platform tools such as Segment, Iterable, and Salesforce Marketing Cloud
• Clear and confident written and verbal communication
• Meticulous organization and deadline management
• Flexibility and composure in a fast-moving, matrixed environment
• Demonstrated success managing large-scale, multi-channel digital campaigns.
• Intermediate proficiency in Microsoft Office suite, specifically Excel, including pivot tables and v-lookups, and Microsoft PowerPoint.
• Excellent interpersonal communication skills – both verbal and written
• High integrity, strong work ethic, and commitment to team success.

Additional Information

Benefits:

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

** M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment.**

** All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age,** physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate.

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