Job Description

Position Overview:
This team ensures campaign delivery across our omnichannel HCP engagement platform while providing excellent post-sales client experience. This role is pivotal in scaling client satisfaction, retention, and operational excellence by executing advertising campaigns with 100% accuracy and delivery for our clients.

Essential Duties and Responsibilities:
The Campaign Delivery Specialist will independently lead the execution of omnichannel campaigns and serve as the primary operational point of contact across Client Services, Business Development, and cross-functional stakeholders. This role is accountable for launching campaigns accurately and on time, maintaining performance pacing, resolving issues proactively, and driving consistent client communication. Success in this role requires strong organizational awareness of client activity, attention to detail in campaign execution, and clear, professional collaboration with both internal teams and external partners.

Responsibilities include, but are not limited to the following:

• Lead the execution of assigned omnichannel campaigns—including email, onsite, social media, display, video, and sponsored clicks—by managing target-list preparation, creative setup, testing, and compiling reports.
• Monitor pacing and performance daily to ensure each program delivers in full and meets the client’s key performance indicators; surface risks early and provide a mitigation plan when necessary.
• Act as a day-to-day contact for client or agency partners on assigned programs, escalating complex or strategic matters to the Client Services Lead as needed.
• Coordinate clear, timely communication among Sales, Editorial, Product, Data, Technology, and Ad Operations teams to keep projects on schedule and within budget.
• Schedule and prepare materials for program kick-off and concept review meetings; take notes and circulate follow-ups.
• Generate pacing and performance reports using internal dashboards and templates; support the Client Services lead in compiling insights and presentation materials.
• Schedule and participate in regular client and agency check-ins to ensure expectations remain aligned and opportunities for optimization are documented.
• Maintain up-to-date internal trackers—campaign status, creative approvals, pacing, and under delivery— so the wider Client Services team always has clear visibility.
• Capture launch screenshots and archive creative assets in Placements.io as proof of placement and for client reference.
• Process target lists for Business-Development requests for proposal, generate reach and volume estimates within twenty-four hours, and communicate feasibility to the sales lead.
• Manage monthly billing and reconciliation by cross-checking impressions, spend, and delivery against insertion orders; submit draft summaries to the Finance team.

Qualifications

Education

• Bachelor’s degree

Required Experience & Skills

• 3–5 years in:
  • Digital media operations
  • Pharma media and advertising
  • Omnichannel campaign delivery
• Hands-on experience with:
  • Email + display + onsite executions
  • Target lists, pacing, QA, and reporting
• Strong organizational and multitasking skills
• Clear written and verbal communicator
• Strong Excel and PPT skills
• Comfortable operating in a fast-moving, matrixed environment

Preferred:

• Experience with endemic platforms or publisher-owned media
• Familiarity with CRM/CDP-enabled activation models
• Veeva certified
• Understanding of engagement quality vs impression volume

Additional Information

Benefits:

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

** M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment.**

** All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age,** physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate.

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