CAMPBELL'S POOL & SPA INC. has an immediate opening for a Service Scheduler. The Service Scheduler is responsible for the coordination, distribution and scheduling of client service requests in a timely manner to ensure client satisfaction, referrals and repeat business.
DUTIES/RESPONSIBILITIES:
- Co-ordinate Service Department in daily and weekly routes
- Manage timely processing of quotes and service requests for the Service Department relating to all existing and potential clients
- Provide written and verbal follow-up with clients, taking ownership from beginning to end for exceptional customer experience
- Proactively identify and contact clients to schedule routine spa service.
- Provide timely and accurate reports
- Maintain and track all parts on order to ensure service/maintenance is fulfilled
- Maintain Service Department Contact list
- Follow up and contact all maintenance contract cancellations to validate the reason for cancellation and retain as a retail client
- Answer and return service department phone calls
- Process service request calls booked through retail department, email and online and via phone
- Process daily paperwork from field supervisors and pool maintenance technicians including one-time cleans, filter cleans, maintenance and verify against technician timesheets for payroll purposes
- Ensure quotes and open service orders are followed up and closed out.
- Process and send invoices
- Receive debrief from team on days calls & carryovers
- Maintain a clean and safe working environment adhering to OSHA policies & procedures
- Attend all relevant training sessions, staff/business meetings and activities as requested to remain up to date on all innovations in the business
- Performs other duties as assigned
REQUIRED SKILLS/ABILITIES:
- Excellent verbal and written communication skills.
- Excellent active listening skills
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Independent problem-solving skills
- Basic level calculations skills
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent
- 1 years’ experience is similar role preferred
PHYSICAL REQUIREMENTS:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times