Job Description
Position Summary
Provide strategic leadership for all guest-facing and facility-support functions on a mature campus—ensuring an exceptional, welcoming environment and seamless operations as the ministry scales.
Key Responsibilities
Guest Experience Leadership
- Recruit, train, and empower “Campus Experience” teams, including Guest Services, Next Steps, and Facilities
- Ensure flawless set-up and tear-down of check-in stations, signage, hospitality areas, and seating zones
- Manage parking, greeter deployment, and guest follow-up processes
Facility & Campus Support
- Build systems and best practices that support both guest experience and facility operations
- Liaise with Landlord, Facilities/Maintenance teams to ensure building readiness (AV, lighting, HVAC, cleanliness)
- Coordinate vendors and facilities staff for large-scale events, seasonal décor, and emergency procedures
- Maintain campus floor plans, zone assignments, and aesthetic standards
- Model and promote a culture of excellence, teamwork, and Christ-like service
- Upholds the guest experience quality standards by managing the facilities program and resources
- Standards are in three categories: janitorial, maintenance, and event support
- Maintains and manages the asset inventory and maintenance program
- Oversees the non-event (ex. storage) spaces on campus, across all ministry areas
Collaboration & Feedback
- Gather and analyze guest and volunteer feedback; identify trends and implement improvements
- Partner with worship, communications, and safety
- Works with the CapEx Central team to navigate facility requests and FF&E procurement