ABOUT AMEX

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible- and we’re proud to back each other every step of the way.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

BUSINESS UNIT/ROLE SPECIFIC INFO

ENTERPRISE DIGITAL & DATA SOLUTIONS

WHERE ARE THESE ROLES LOCATED WITHIN AMERICAN EXPRESS?

Enterprise Digital & Data Solutions (EDDS): Internship opportunity for someone who wants to help shape, refine and build Prospect and Customer digital connections, experiences and interactions for one of the world’s most respected companies, through advanced statistical techniques, AI, and machine learning. Enterprise Digital & Data Solutions team charter is to be an engine of growth, marketplace differentiation and efficiency for American Express.

KEY RESPONSIBILITIES

• Working in close collaboration with enterprise platform teams, technologies, and vendor partners to ingest rich data into our digital marketing capabilities

• Supporting multivariate and a/b testing to drive value for the business. Incorporating statistical robustness and advancements in experiment design and study

• Using data from various sources to generate user-centered analyses to influence partners on customer experience improvements that will drive higher conversion for various user segments

• Awareness of developments in the field of digital analytics for the e-commerce space and recommending changes in tools, platforms, or methodologies

SKILLS/EXPERIENCE

• Partner closely with our Digital Product and Business Unit teams to provide insights which inform product development and marketing investment decisions as well as actionable, insightful analytical solutions to help the leadership team evaluate and drive business performance

• Collaborate extensively with colleagues to design and implement strategies based on statistical, financial and economic analysis

• Provide analytical support to enable billing, revenue growth, profitability and customer experience through diverse projects

• Integrate new data sources and capabilities to drive key business decisions

• Knowledge of MS Office applications required

REQUIREMENTS/QUALIFICATIONS

• Passion for improving end-to-end customer experience, innovation and customer first thinking

• Strong interest in digital space and ability to collaborate with technology and product partners

• Independent problem-solver who’s organized, has great attention to detail, and can multi-task while still taking into account the big picture

• Strong analytical and decision-making skills - must have the ability to compile, analyze, research, and link complex issues

• Demonstrated ability to work effectively and collaboratively in high pressure situations and handle multiple priority assignments simultaneously - must be a self-starter

• Excellent written and verbal skills, with the ability to effectively communicate at all levels

• Willingness to learn and master new systems

• Knowledge of MS Office applications required

• Knowledge of SQL, SAS, Java, Hive, Yellow Brick, or Python is a plus

• Currently enrolled in a full-time Graduate degree program

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you by November 30th. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

American Express is a globally integrated payments company, providing customers with access to products, insights and world-class experiences that enrich lives and build business success.