Campus Undergraduate Global Merchant & Network Services 2023 Industrial Engineering Summer Internship
Global Merchant & Network Services (GMNS) brings together American Express' Merchant-and Network-related businesses including Global Merchant Services, Global Network Services, and Strategic Partnerships. Global Merchant Services is responsible for maintaining the relationships with the millions of Merchants, Global, National and Regional, that accept American Express, as well as through our third party acquirers and aggregator partners. Our goal is to be an indispensable payments partner to our Merchants: simultaneously delivering differentiated products and services and driving revenue growth for both Merchants and American Express.
Role Specific Info
Our Industrial Engineers act as internal business consultants to support our acquisition, servicing and operations business groups. Our primary goals are to enable superior customer experiences, drive efficiencies while reducing costs, by applying thought leadership and innovation to identify process improvement opportunities. You will be supporting efforts to collect data, analyze for insights, develop proposals & recommendations for leadership, and deploy improvements to our systems & processes.
Projects will give exposure to multiple different business groups across the enterprise, coordinating with Technologies, Finance, Risk, Operations, Marketing, Brand, external vendors, and many more.
Skills/Experience
Ability to clearly and consistently communicate orally & in writing with superiors & peers.
Adept at root cause and quantitative analysis using analytical skills.
Understanding of continuous process improvement & problem solving methodologies.
Strong interpersonal skills with the ability to work independently and in teams.
Results driven with the ability to lead projects & initiatives to completion.
Proven ability to drive project implementation working with diverse customer groups.
Knowledge & exposure using common IE software (such as Excel, SQL, etc).
Knowledge, exposure, or expertise in multiple IE topics, such as the following:
continuous improvement
sophisticated problem solving
cost benefit analysis
Six Sigma
lean
project management
statistics
operations research
forecasting
quality control / statistical process control
work/motion study
design of experiments
process or value stream mapping
etc.
Requirements/Qualifications
Currently enrolled in a full-time bachelors degree program in one of the below areas or similar:
Industrial, Manufacturing, Systems, or Operations Engineering
Informatics
Information Technology/Systems
Supply Chain Management
Engineering Management
Industrial Distribution
Business Data Analytics
Statistics
Students must have a graduation date between December 2022 and June 2023
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