Job Description

POSITION OVERVIEW:

The Regional Manager, Eastern US, will be responsible for all functions of Canada Goose stores and pop up locations in Eastern US, including the quantitative and qualitative KPI’s of the region. 

They will lead the store management teams directly and will be accountable for store performance in all areas including: store financial performance, people management & engagement, customer experience and operational excellence. They will ensure that all locations achieve there financial targets and the store experience allows customers to continuously conquer the outdoors. 

WHAT YOU'LL DO:

REGIONAL STORE FINANCIAL PERFORMANCE:

• Achieve or exceed sales targets including both the top and bottom line results
• Analyze performance metrics on an ongoing basis and leverage this information to maximize revenue and optimize costs for Canada Goose
• Drive the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
• Partner with Home Office Business Support team to ensure consistency of execution against all business initiatives

REGIONAL CUSTOMER EXPERIENCE:

• Ensure outstanding customer experience standards are achieved at all stores and drive our Net Promoter Score (NPS)
• Elevate customer experience and drive each location’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
• Mentor Store Leadership Teams in all areas of service excellence

PEOPLE MANAGEMENT & ENGAGEMENT:

• Ensure that standard operating procedures (SOPs) are implemented at the highest level in all stores
• Motivate and inspire Store Leadership teams to create brand loyalty and inspire a positive store environment
• Mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose’s retail business
• Ensure an outstanding employee experience is achieved at all locations and drive Employee Engagement
• Oversee the performance management process at all stores to drive results while maintaining low levels of staff turnover

OPERATIONAL EXCELLENCE:

• Partner with Store Managers and the Retail Operations team on inventory planning to maintain proper inventory metrics such as stock-ins, turnover, and flow
• Ensure that loss prevention procedures are followed at all locations.
• Ensure proper security levels are maintains at all locations
• Partner with Store Managers on payroll management, ensuring that budgets are adhered to, productivity is maximized as measured by Sales per hour (SPH)
• Audit all Store Operations controls, including cash handling and opening/closing procedures, on a regular basis during store visits
• Partner with Home Office Support Team to ensure highest level of compliance is achieved in all locations

LET'S TALK ABOUT YOU:

• 5+ years of retail experience with minimum 2 years of multi-unit store management experience
• Experience working with affluent and luxury brands in high-volume traffic locations 
• Previous experience with opening new stores
• Proven ability in developing and mentoring retail leaders
• Ability to recruit and develop store talent both at the manager and sales associate levels
• Excellent communication and presentation skills
• Analytical driver with keen attention to detail
• Ability to travel between stores
• Strong time management and organizational skills with the ability to multi-task in a fast-paced environment
• Self-motivated and inspirational leader with the ability to establish and maintain strong interpersonal relationships
• Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial

Additional Information All your information will be kept confidential according to EEO guidelines.

WHAT’S IN IT FOR YOU?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.  We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.