Job Description
The Assistant Store Manager, Operations is responsible for operational efficiency and quality of experience in the store and work closely to support the Store Manager in all store performance areas – Store Financial Performance, People Management & Engagement, Customer Experience and Operational Excellence. Ensure that the respective location achieves its financial targets (revenue and profit) as well measured by quantitative and qualitative Key Performance Indicators (KPI’s) of the store and create an experience that allows customers to continuously conquer the outdoors. Drive operational efficiency through payroll, inventory management, store systems, Point-Of-Sale (POS), loss prevention, and scheduling. Finally, lead and mentor their direct reports (Team Leaders) to ensure excellence in all areas and they maintain Canada Goose’s expectations of quality and authenticity.
STORE FINANCIAL PERFORMANCE:
OPERATIONAL EXCELLENCE:
CUSTOMER EXPERIENCE:
PEOPLE MANAGEMENT & ENGAGEMENT:
EXPERIENCE, EDUCATION AND DESIGNATIONS:
KNOWLEDGE, SKILLS AND ATTRIBUTES:
Inventory, Scheduling and Payroll management
Solid understanding of retail math and using analytics in a business environment
Operations expert- driving performance through internal KPI’s
Analytical driver with keen attention to detail
Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
Strong time management and organizational skills, ability to multi-task in a fast-paced environment
Solid knowledge and understanding of retail metrics
Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
Advanced skills in Microsoft Office; specifically, Word and Excel
Proficiency in another language is an asset
WORKING CONDITIONS:
ENVIRONMENT: This position is based in a Canada Goose Flagship Store in either a prominent high-street (Stand Alone) or a Premium Shopping Centre (Mall) environment. These are large (4500 Square Foot) stores, newly built or renovated. The expectation is that the Assistant Manager is supporting on the floor in all operational areas.
HOURS: This position is a critical leader as she/he is responsible for customer and employee experience. This position will be required to be available based on the needs of the business. Weekends are a key part of the business and most weekends will require the Assistant Manager for at least 1 weekend day. In the early days of opening stores, peak and holiday business, nights and weekends will be required regularly.
TYPICAL WORKDAY: The Assistant Manager will be a leader on the selling floor. A typical day will involve reviewing store and brand ambassador, operations performance metrics, while the balance will be spent meeting with the Store Leadership Team and coaching to the KPI’s. Most of this time is spent on the floor and on your feet.
Additional Information All your information will be kept confidential according to EEO guidelines.