Job Description
KEY RESPONSIBILITIES:
- Achieve or exceed personal sales and productivity standards
- Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity
- Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
- Communicate with personal clientele through phone or mail in regards to in-store events, new merchandise arrivals, sales follow-up, birthdays, etc.
- Attend all product knowledge sessions to gain knowledge on Canada Goose’s merchandise and be the expert to customer inquiries
- Educate customers on specific product features and benefits on various types of merchandise
- Resolve all customer service issues and partner with the GM or AGM with issues outside of company policies
- Perform operational duties such as visual merchandising, maintaining store cleanliness, replenishing stock, and other related activities
- Recommend, select, and assist with locating or obtaining merchandise based on customer needs and desires
- Handle all POS transactions accurately; sales, refunds and exchanges
- Demonstrate values and behaviours consistent with the Canada Goose’s culture
- Performing other duties as assigned
EDUCATION, QUALIFICATIONS AND EXPERIENCE:
- Minimum of 2 years of retail experience, preferably in a customer focused, fashion brand environment
- Experience working with affluent and luxury brands an asset
- Proven track record of successful sales experience, exceeding quota
- Flagship or high profile locations and brands
KNOWLEDGE, SKILLS AND ATTRIBUTES:
- Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
- Ability to work efficiently in a fast-paced and team oriented environment with high degree of multi-tasking with minimal supervision
- Excellent attention to detail, taking initiative, and promotes a positive working environment
- Ability to work well with others to collectively exceed store sales
- Strong negotiation skills combined with an adaptable approach to selling
- Ability to establish and maintain strong interpersonal relationships
- Excellent communication and interpersonal skills
- Self-motivated, able to work independently and know when to seek guidance
- Advanced skills in Microsoft Office; specifically Word and Excel