Job Description
STORE FINANCIAL PERFORMANCE:
- Contribute to store’s overall target by achieving productivity standards
- Achieve or exceed personal sales targets that may vary depending on seasonality
ENGAGEMENT:
- Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
- Attend and participate in all store meetings, events and product knowledge sessions
- Demonstrate values and behaviours consistent with Canada Goose’s culture
OPERATIONAL EXCELLENCE:
- Compliant of store operating procedures to minimize store shrink
- Handle all Point of sale (POS) transaction in compliant to company standards
- Ensure overall accuracy in inventory
- Ensure proper organization and accessibility of Canada Goose’s products
- Process inbound and outbound shipment; replenishment, damages, return to vendor, etc.
- Support in the upkeeping overall physical store maintenance and standards
- Responsible for maintenance of the Visual merchandise directives
- Other responsibilities may be added to meet the needs of the business
CUSTOMER EXPERIENCE:
- Ensure an outstanding customer experience through operational efficiency (such as: stock room management, cash wrap experience and sales floor best practices)
- Drive our Net Promoter Score (NPS)
EXPERIENCE, EDUCATION AND DESIGNATIONS:
- Minimum of 2 years retail experience, preferably in a customer focused environment
- Proven track record of successful store operations
- Experience working with affluent and luxury brands is an asset
- High-volume traffic experience is an asset
KNOWLEDGE, SKILLS AND ATTRIBUTES:
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
- Strong organizational skills and a keen attention to detail
- Ability to work efficiently in a fast-paced and team orientated environment
- Good understanding of inventory management and point of sale systems
- Excellent communication and interpersonal skills
- Self motivated, able to work independently and know when to seek guidance
- Basic skills in Microsoft Office; specifically, Word and Excel are an asset
- Proficiency in another language is an asset