Job Description

WHO WE ARE CannaPlanners is a Burlington, VT-based creative design and WordPress development agency specializing in digital marketing, brand building and UX strategy for the emerging Cannabis Industry. Our clients comprise of start-ups, adult and medical use Cannabis dispensaries, e-commerce businesses, hemp farmers, CBD and CannaBrands, and B2B service providers. Over the years, we've helped businesses improve customer service, market their products and attract new customers. Our mission is to normalize the emerging Cannabis Industry through beautiful design and professional web services, while building a company that fosters personal freedom and development. We're proud of the work we do! ABOUT THE JOB Our client-facing WordPress support role requires a mix of debugging and development experience as well as outstanding communication skills. You’ll be working with our clients and our team to answer questions, fix bugs and implement new website features four our growing list of clients. We are looking for people with compassion, writing skills, accountability, WordPress knowledge, and code savviness. WHAT YOU’LL BE DOING

• Helping our customers and our team via support tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation.
• Solving tough problems with customer sites that often deal with edge cases and WordPress internals.
• Working with our developers to escalate and complete more advanced programming tasks.
• Observing and relaying chances to make our platform, services, and overall offering more appealing.
• Building and updating internal and customer-facing documentation.

YOU ARE

• A team player with a strong work ethic who can roll with the punches
• Able to educate people about how to update their site using WordPress
• Autonomous, able to adapt quickly and balance various responsibilities
• Organized with strong attention to detail
• Passionate about helping people, and a WordPress lover!

REQUIRED SKILLS

• Excellent communication skills. We’re a distributed team, so frequent and clear written communication is crucial.
• Self-motivated work ethic. Self-starters who love taking initiative and seeing things through to completion do well on our teams.
• Curiosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of our teams and customers, often training others once proficient. Flexibility is key.
• Deep knowledge of WordPress and experience with PHP. Whether you are currently supporting individuals with their sites or maintaining your own, we’re looking for theme, plugin, or e-commerce experience. It’s important to be able to read the code when diagnosing and potentially resolving problems.

USEFUL SKILLS TO HAVE

• A strong understanding of the Web; including familiarity with HTML, CSS, JavaScript, APIs, HTTP, DNS, and Git.
• Experience working primarily in a customer-facing role, including support and training.
• Superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions.
• Experience with marketing and analytics tools like MailChimp and Google Analytics
• Job Types: Full-time, Part-time

PERKS

• Location independent - work from wherever you’re happiest, as long as you can make scheduled meetings.
• Choose your schedule - we're a team of motivated self-starters who like to choose when and how we work, and we offer the same freedom to you!

HOW TO APPLY

Reply to this ad with your resume and tell us a little bit about yourself. What's your favorite music? What do you do for fun? If you have a link to a portfolio of your work that would be great too!