Job Description

OPERATIONS MANAGER AND ADMINISTRATIVE LEAD

COMPANY: Cannon Hill Woodworking is a thriving, high end custom furniture business in Boston that was founded in 2018 by Zack Hardoon (Owner and co-founder) and Sam O’Leary (Workshop Manager and co-founder). We have a workshop in Roxbury and a showroom in the Seaport. We complete four or five custom projects each week in Roxbury, mostly tables and desks, with a team of eight skilled builders. We foster a close-knit team environment, a sense of comradery, and a love for what we do. For more information about the company checkout cannonhillwood.com or @cannonhillwoodworking on Instagram.

CURRENT SITUATION: Zack is currently responsible for all administrative and general operations. It’s reached a point where he needs a full-time operations manager and administrative lead to help him run the business. No reinventing of the wheel, just taking work off his plate and striving to improve current operations in the process.

ROLE: Day to day, from the Roxbury workshop, you will be in close communication with Zack, Sam, and the team of builders. Responsibilities include:

●      responding to sales emails/calls – communication triage for Zack

●      handling active client communications including following up with clients to make sure all TBD and design tasks are completed prior to the start of production

●      updating and maintaining project data in our Airtable CRM

●      inputting project data and sending e-contracts and invoices

●      following up with clients for reviews

●      organizing physical and digital documents including receipts and project photos

●      managing incoming and outgoing mail – e.g., sending samples and receiving packages

●      maintaining website content – i.e., writing about and uploading 2-4 new projects to the website weekly and optimizing current pages

●      sourcing lumber and specialty hardware by phone/email, occasionally picking things up

●      scheduling client showroom meetings and deliveries

●      managing the backend flow of operations with the guidance of Zack and Sam

●      documenting your role and systems, as you essentially carve out a brand new position in a growing company

There will be a steep learning curve for any candidate since our product is specific to woodworking and our process is so unique. As such, we envision an initial “ramp-up” period, which may last 6-10 weeks. During this time, you would take on special administrative projects and document your work, mostly to get us caught up and also to create a blueprint for many of your future roles and tasks within the company.

CANDIDATE (REQUIREMENTS): 

●      Trustworthiness and integrity are paramount.

●      Flexible, go-with-the-flow attitude.

●      Eager to learn and takes initiative.

●      Strong organization. Ability to juggle responsibilities while staying organized.

●      Valid Driver’s License.

CANDIDATE (BONUSES- THESE WILL GIVE YOU A STRONG EDGE OVER OTHER CANDIDATES): 

●      Sales or customer service experience

●      Strong and fast writing skills

●      Familiarity with Quickbooks, Airtable, Gmail, Google Voice, Google Calendar, Word and Excel

LOCATION, COVID, SCHEDULE, ETC.: This is an in-person role at the Roxbury workshop, near Dudley Square and the Dudley Commons, just off the Mass Ave exit off 93 south near the South End and Jamaica Plain. Parking is easy and free on all the neighboring streets. There is the ability down the line for some amount of work from home flexibility once you really are in the swing of things. 

We have lots of space in the workshop. We all respect masking and personal comfort related to Covid-19, though masking is not required. Every member of our team is vaccinated for covid-19. Your office, which is shared with Zack, who is in his office about 50% of the time, is slightly removed from the main workshop, up on a catwalk area. Requires going up one short staircase. The ceiling is only about 6’ tall. It’s an unorthodox space, but we’re working to make it comfortable, well-lit and temperature controlled. 

An 8-hour workday is expected but is flexible between the hours of 7:00am and 4:30pm. We do not currently offer healthcare benefits but that is hopefully a direction the company is headed as we grow. The vision here is a full time, salaried role, with bi-weekly pay checks, so time off is technically paid. Vacation time allowed would be a minimum of two weeks. We wouldn’t want to count your days off in a calendar year as long as you aren’t taking advantage and are getting your job done adequately.

IDEAL START DATE: As soon as possible, but we are not in a rush to hire the wrong person.

NEXT STEPS: Email your resume to Zack Hardoon at zachary@cannonhillwood.com

Company Description

Company: Cannon Hill Woodworking is a thriving, high end custom furniture business in Boston that was founded in 2018 by Zack Hardoon (Owner and co-founder) and Sam O’Leary (Workshop Manager and co-founder). We have a workshop in Roxbury and a showroom in the Seaport. We complete four or five custom projects each week in Roxbury, mostly tables and desks, with a team of eight skilled builders. We foster a close-knit team environment, a sense of comradery, and a love for what we do. For more information about the company checkout cannonhillwood.com or @cannonhillwoodworking on Instagram.