Help Desk / Desktop Support Engineer

Amidst the pandemic we are still looking to hire a full-time permanent Help Desk/ Desktop Support Engineer. Mid-sized financial services asset management firm needs a Support Engineer to provide end user support, assist with network and systems administration, field Help Desk calls, and as needed train new users on in-house software applications. This role will be a tremendous growth opportunity for an ambitious Help Desk Analyst, IT Support Specialist, or Technical Support Engineer who is interested in working their way into systems administration. Excellent work atmosphere and outstanding company benefits including tuition reimbursement.

Looking for individuals with a background in technical support and a passion for technology. You will have a chance to learn new skill on the job in the following areas: Windows, Linux, Active Directory, Exchange, and cloud based platforms. Help Desk responsibilities will be shared with the team so on call duties will be limited. Need to have great problem solving skills and an understanding of the value of client service. Excellent office atmosphere and team environment. If you are interested in this position, please email: rick.johanson@cannonsearch.com .

Requirements

1-2+ years of professional experience in a Help Desk role or a Desktop Support position.

Experience providing hardware/ software support in a Windows networking environment.

Excellent troubleshooting skills and experience using Help Desk ticketing systems.

Microsoft Office support: Word, Excel, PowerPoint, and exposure to Office 365

Must have excellent written and verbal communication skills.

Strong problem solving skills and ability to explain technical concepts to non-technical users.

Bachelors Degree in Information Technology or Computer Science preferred.

Keywords: IT Support, Help Desk, Microsoft Office, Excel, Word, Office 365, A/V, audio visual, tablet, smartphone, Help Desk Specialist, Desktop Support

** Initial interview will be done by phone, and final interview via Zoom Video. Position is intended to be in-office, but will begin as a remote role due to the current environment.

Benefits Summary

Competitive compensation and work-life benefits include:

Industry leading starting salary plus two tiered bonus program

Comprehensive health insurance: Medical, vision, and dental

Flexible spending accounts

401 (k) retirement savings plan with employer match

Tuition reimbursement

Short term and long term disability insurance

Generous vacation plan and additional sick pay,paid holidays, and personal days;

4 weeks paid vacation to start.

Casual dress code.

Equal Opportunity Employer. No discrimination will be made against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state, or local law.