Full time IT SUPPORT SPECIALIST / DESKTOP SUPPORT ANALYST position open in Boston. You will be helping troubleshoot Level 3 deskside technical issues escalated via the help desk team. You will be on a small team supporting desktop hardware and software, mobile devices and business applications. This is a full-time role with a great team environment!

RESPONSIBILITIES INCLUDE:

• Assist users deskside with any technical issues (hardware, software, connectivity, etc.)
• Work with team on rollouts, upgrades and improvements to desktop systems
• Work with IT team on IT projects

REQUIREMENTS:

• Two+ years of experience working in Desktop Support / Help Desk Analyst III
• Strong hardware, software and network connectivity experience
• Experience with Windows 10 support
• Microsoft Office 2016, Office365, Active Directory experience
• Must have a technical aptitude and enjoy working with end users
• Must be organized, follow through and make sure issues are resolved in a timely manner
• Fast learner and a team player
• Excellent communication skills
• Bachelor’s Degree in IT preferred, or equivalent experience

This is a full-time position with competitive salary, bonus and generous benefits package.

IF YOU ARE INTERESTED IN THIS DESKTOP SUPPORT OPPORTUNITY, PLEASE EMAIL YOUR RESUME TO DAN GILLIAM, EMAIL: DAN.GILLIAM@CANNONSEARCH.COM.

Tags: Desktop Support Analyst, HelpDesk, IT Support Technician, Help Desk Analyst, Helpdesk Technician, IT Support, Technical Support Analyst