Job Description

CALL CENTER AGENT

Cano Health is a rapidly growing operator of healthcare centers specializing in Senior Care and Primary Care for all ages. We are a vibrant company culture founded on the pillars of family, wellness, and service, operating in Florida, Texas, Nevada, and Puerto Rico. As the organization continues to grow, it will be important to retain the best of the company’s entrepreneurial culture and combine it with an awareness of the operational rigor needed in a more distributed, complex healthcare environment. Be part of a diverse team of talented professionals, united in their vision of achievement and professional growth that makes Cano Health the nation’s leading health care services provider. 

At Cano Health we are working to be the most patient-centric company in the industry. To get there, we are currently looking for Call Center Agents who will be responsible for incoming and outgoing customer-patient calls. Make use of company policies to solve customer and patient issues and directing calls to the managerial team when necessary. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Schedule, confirm and reschedule patient appointments- review appointment date, time, location, and provider with the caller.
• Answer telephone promptly and in a polite and professional manner.
• Direct calls to other departments as needed.
• Making and confirming patient transportation appointments.
• Answer general member questions regarding our programs, services and benefits.
• Handle incoming calls for our publications, television advertising, and marketing for potential members.
• Informs callers of current events and/or services provided.
• Answer incoming customer – patient phone calls and take appropriate action for each call
• Making and confirming patient medical and transportation appointments.
• Make a minimum of 80 calls or more between incoming and outgoing calls
• Make a minimum of 10 appointments daily
• Must obtain a minimum of 90% in Quality Assurance Observation.
• Attend mandatory training sessions to stay updated on product, services, benefits, or company policy changes.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Follow all company policies and procedures.

EDUCATION & EXPERIENCE

• High school diploma or GED required
• Knowledge, Skills & Proficiencies
• Skilled in operating phones, personal computers, software such as (ECW, CRM, Zoiper, MD Vita, Care Tracker) and other IT systems.
• Ability to communicate with associates, patients, and other individuals in a professional and courteous manner.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.
• Strong phone and verbal communication skills along with active listening.
• Must be available to work some holidays and weekends.
• Strong computer skills
• Excellent interpersonal communication skills

COMPENSATION AND BENEFITS

• Competitive Salary
• Excellent Health, Dental and Vision Benefits
• 401K 
• PTO
• Dedicated, motivated team and chance to be part of one of the nation’s leading health care services provider 
• High-end work environment

For more details, please visit www.canohealth.com