POSITION: Business Analyst
FULLTIME/PARTTIME: Full-Time (Contract through 02/29/2024- Potential temp to perm)
LOCATION: Las Vegas, NV
SCHEDULE: Hybrid environment - The candidate will work from the office for the first few weeks of training before going remote. Then work in the office as needed, with at least 1 weeks' notice
PAY RANGE: $33.65/HR
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)
JOB DESCRIPTION:
The Timeshare Business Analyst and Trainer will oversee, develop, coordinate and administer internal training programs for Vacation Ownership Services division employees. Translate business requirements into system definitions and solutions. Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operation procedures and project status, among others. Identify training needs, standardize training initiatives, and track and report on training success. Sets a positive example to others relative to professionalism and the respect of others in order to contribute to a positive tone in the workplace.
• Gathers information and data on business process and procedures.
• Receives/identifies problem or process issues and inefficiencies, researches alternatives, contributes to presentations, tests to confirm, and participates in implementing solutions for defined business processes.
• Works with business partners to create documentation of business processes, training procedures, and standard operating procedures.
• Generates/monitors standard reports. Reviews and audits information.
• Assists in coordinating, conducting or facilitating general and specific training programs for organization employees.
• Assists in preparing training plans relevant to the material.
• Keeps records and gathers information from course evaluations. May suggest improvements.
• Delivers established training courses.
• Provides orientation and onboarding training to new division employees.
• May travel to other locations to assess needs, deliver trainings and/or perform other business needs.
• Performs after-hours/weekend testing of system enhancements and fixes. This could be within the division or in conjunction with other First American groups (both onshore and offshore).
• Monitors the shared email inbox to assist system users with inquiries, requests and/or issues.
• Gathers information on business objectives from management, determines training needs, and recommends solutions.
• Actively participates in the design of training/instructional materials including web publications, policy and procedure manuals and client-specific guidelines.
Analytical skills - Ability to interview, formulate questions - Data management skills - Has basic knowledge of general business environment/operation and has general cost benefit awareness. - Good written and verbal communication skills in order to define parameters to meet business requirements. - Standard MS skill set. 1-3 years of directly related experience.
WORKING CONDITIONS:
Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.
Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email our HR team.