Job Description
Job description:
- Perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies.
- The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls. MISG may receive calls related to flood, tax or foreclosure related transactions.
- Insurance businesses may receive policy or claims related inquiries. PISG & SMS may receive technical-related questions.
- These jobs are generic for broad applicability across the organization. - Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
RESPONSIBILITIES:
- Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures.
- May assess needs and suggest/promote alternative products and services
- Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
- Coordinates with other functions/departments as required.
Minimum requirements:
- General knowledge of company products and customer service activities.
- Proficient MS Office skills
- Must be able to navigate a computerized data entry system or other relevant applications.
- 1-2 years related experience
PAY RATE: $16.42 HOURLY
_HOURS APPROXIMATELY: 8-5 M- F _
LOCATION: SANTA ANA, CA
CONTRACTED: 05/17/21 TO 09/30/21
Company Description
Canon Recruiting Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Canon Recruiting Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, termination, layoff, recall, transfer, leaves of absence, compensation, and training.