Job Description
CapTech is actively hiring an End User Computing Technician with 3-5 years of experience. The role of an End User Computing Technician is to be the primary line of technical support for all employees at CapTech. The technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The technician will also be heavily responsible for managing and maintaining Apple Device Management systems such as Jamf. CapTech End User Computing staff work in a dynamic fast-paced environment which provides services over the phone, through e-mail, and in person. The technician will be based out of the Richmond office which will entail providing user support to local users including imaging and upgrading laptops and assistance with the use of software packages utilized by CapTech employees.
The technician must be willing to expand their skill set to help support the enterprise as a whole and be willing to be part of an on-call rotation.
Main Duties and Responsibilities:
Qualifications
REQUIRED SKILLS:
PREFERRED:
Additional Information
We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.
CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE.
At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.
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