SUMMARY:
Manage, develop and promote solutions to facilitate better coordination among operations, development, and testing functions by automating and streamlining the integration and deployment processes. Design and create solutions to transform data into useful information. Analyze data sources from the viewpoint of the business units of the organization in order to create and provide effective information management analysis. Develop and transition new data manipulation and processing from concept to delivery. Engineers rarely code from scratch. However, they must understand the basics of software development languages and be familiar with the development tools used to create a new code or update the existing one. Work with development staff to tackle the coding and scripting needed to connect elements of the code, such as API’s, libraries or software development kits (SDKs) and integrate other components such as SQL data management or messaging tools that are needed to run the software release with operating systems and production infrastructure.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include the following. Other duties may be assigned.
SOLUTIONS STRATEGY –
- Align enterprise technology solutions with credit union and vendor strategies
- Assist as necessary in the architecture and design of a collaborative application and infrastructure roadmap.
- Architect and design integration solutions for enterprise technologies
- Architect and design process automation solutions for the organization
- Architect and design data repositories for ingestion, processing, and consumption via systems or staff
- Ensure systems and staff are accessing cleansed data
- Work with all staff and Business Units to better understand technologies available and implement new technology as needed to improve staff and member experience and productivity
SOLUTIONS DEVELOPMENT –
- Develop and promote enterprise technology strategies and processes to decrease manual staff processes and reduce use of paper within the organization
- As requested, assistance with the implementation, support, and transition of strategic business initiatives and ensure that the credit union chosen technologies are secured and operating as efficiently as possible during and after implementation
- Facilitate continuous improvement strategies through the use of existing and new technologies
- Collaborates with a variety of internal and external parties to implement new technology solutions for the Business Units.
- Manage the lifecycle of all electronic data, information, and documents supported by enterprise technology.
- Collaborates with a variety of internal and external parties (e.g. programmers, programmer analysts, database administrators, users, etc.) for the purpose of providing and/or receiving information from various data warehouses
- Maintains existing reporting processes for the purpose of ensuring ongoing availability of information
- Responds to user requests for reports and report enhancements for the purpose of evaluating feasibility and complying when possible
- Tests report generators for the purpose of ensuring that product matches defined requirements and expected functionality
- Troubleshoots existing reporting programs for the purpose of identifying and resolving issues; providing user training or referring to other resources for resolution
- Collaborate to ensure on-time delivery of all projects, regardless of project leadership
- Report on aged projects, or projects in danger of missing targeted delivery dates
SOLUTIONS DELIVERY -
- Issue logging for all service requests, changes or issues
- Follow procedures for defined Ticket flow, response, escalation to maintain OLA’s and SLA’s for the credit union’s enterprise technologies
- Continual review of checklist and tools, tickets, etc to ensure continued health of supported applications
- Issue resolution and preventative actions for enterprise technologies
- Provide solution delivery education to team members
- Applications and Processing transition and support, as needed
- Change control creation, presentation, implementation and transition to ongoing operations
- Documentation of all new systems and processes
SOLUTIONS MANAGEMENT -
- Ensure standards and practices for Incident Response are upheld for end user devices as defined by management.
- Comply with policies and procedures and understand changes in requirements; maintain a thorough knowledge of policies and procedures and trends in the credit union.
- Ensure continuity of all enterprise technology operations and processing meets defined technology recovery plan goals and objectives
- Escalation/Awareness of unresolved issues/request in danger of missing OLAs/SLAs
- Reporting any issues to department management in a timely manner
- Follow Change Control process at all times
- Follow Incident Response process at all times
- Follow technology purchasing and asset management processes at all times within defined time frames
- Adhere and uphold the ISS&P at all times
- Follow Access Management processes at all times, honoring separation of duties
- Assist Security Engineers as needed to maintain a 99% security patched environment for all enterprise technologies
- Comply with policies and procedures and understand changes in requirements; maintain a thorough knowledge of policies and procedures and trends in the credit union. Assist in educating staff whenever possible of information security standards and practices
- Ensure standards and practices for Incident Response are upheld for end user devices as defined by management
- Comply with policies and procedures and understand changes in requirements; maintain a thorough knowledge of policies and procedures and trends in the credit union
- Ensure continuity of all enterprise technology operations and processing meets defined technology recovery plan goals and objectives
- 8:00 AM – 5:00 PM M-F (on site and remote)
SUPERVISORY RESPONSIBILITY
- This position has no supervisory responsibilities
ACCOUNTABILITY AND PERFORMANCE MEASURES:
- Supports the achievement of strategic objectives critical to all functional areas within the credit union
- Continuous innovation and process improvements
- Service Levels for issue or request related tickets involving systems infrastructure, applications, and processing
- Internal services desk resolution survey results
- Monitoring of critical processing automation with issue resolution to maintain assigned Continuity, Service and Operational Levels
Required Skills
OTHER JOB QUALIFICATIONS:
- Financial industry experience highly preferred.
- Works cohesively with teammates locally and in remote offices; shares knowledge and is seen as someone to go to for help; contributes in peer meetings. Help foster a work environment of trust, and openness.
- Ability to problem solve issues by taking ownership, understanding need for temporary fixes, with ability to implement permanent solutions
- Strong verbal and written communication; listens to and supports team members and other employees
- Follows directions and provides useful and relevant feedback
- Ability to use good judgment when adhering to department and end user and/or member confidentiality.
- Generate new ideas, challenge the status quo, support change and use creativity to solve problems through a commitment to the use of innovative and modern approaches to work.
- Be proactive while remaining flexible and adaptive to the evolving needs of all Credit Union staff.
Required Experience
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
- Minimum 10 years’ experience in technology field required.
- Four year college degree – required (preferably Information Systems, Information Science, or similar)
- Perform technical calculations, read technical information, compose a variety of documents, and facilitate group discussions; and solve practical problems. Specific knowledge required to satisfactorily perform the functions of the job includes: current and legacy data extraction programs (e.g. SQL database queries).
- Working knowledge and experience working with database reporting utilities such as SQL Developer, Crystal reports, MS Access, Monarch, etc
- Working knowledge of Coding and Scripting (cmd, power shell, VB, shell, bash, HTML, SQL)
- Proficiency using MS Outlook, Word, Excel, PowerPoint, and Project
PHYSICAL REQUIREMENTS: To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
SAFE ACT DISCLOSURE: _A_ll positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.
EEO DISCLOSURE: Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.