Casa Systems, Inc. (Nasdaq: CASA) is 5G, delivering physical, virtual and cloud-native 5G infrastructure and customer premise networking for high-speed data and multi-service communications networks. Our core and edge convergence technology enables public and private networks for both communications service providers and enterprises. Casa Systems™ products deliver higher performance, improved network flexibility and scalability, increased operational efficiency and lower total cost of ownership (TCO). Commercially deployed in more than 70 countries, Casa serves over 475 Tier 1 and regional service providers worldwide. At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the world connected. We harness our passion for innovation to drive technological solutions that allow service providers to do amazing things that improve the way we live.

We are seeking to hire the services of SENIOR SYSTEMS ENGINEER, MOBILITY based in Warsaw, Poland.

The Senior Systems Engineer will have significant organizational impact as the technical voice of the customer ensuring customer requirements are developed and road mapped in Casa Systems’ products involving 3G+LTE small cell solutions, service provider WiFi, mobile packet core, security, and virtualization solutions; mobile market segment within the European region. 

This is a remote position and requires extensive travel to support customer accounts throughout EMEA. The candidate should be located in Poland near a major airport.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Subject matter expert in the areas of licensed 3G/4G/LTE/5G small cell solutions, service provider WiFi, mobile packet core, security, and virtualization solutions.
• Serve as regional Mobility subject matter expert.
• Lead technical responses for all RFX activity.
• Willing and able to perform lab trials along with pre-sales activities.
• Develop strong technical relationships within the target accounts and account teams; serve as trusted advisor to account teams and customer base.
• Evangelize Casa Systems Mobility Solution sets.
• Work with internal management to identify, qualify, and develop mobile opportunities; deliver value proposition, sales presentations, competitive positioning.
• Create and develop technical white papers.
• Represent and prioritize requirements with internal solutions development team.

QUALIFICATIONS:

• Ability to write and speak English fluently is required.
• Undergraduate degree in Electrical Engineering or Computer Science/Engineering. 
• 7+ to 10 years of related hands on work experience.
• Willing and able to travel up to 50% throughout EMEA and to Casa's corporate offices based in the United States.
• The ideal candidate will possess a strong combination of technical and business development acumen.
• Able to effectively manage multiple projects simultaneously.
• Advanced IP internetworking knowledge.
• Understanding of key business challenges facing the mobile operator community.
• Excellent oral and written interpersonal communication skills.
• Self-starter and highly motivated.
• Experience and technical knowledge with 3GPP GSM/GPRS/UMTS and SAE/LTE access technologies including Multi-band, multi-frequency Small Cells, WiFi and L-AA.
• Knowledge of subscriber management subsystems including but not limited to PCRF, HSS, OCS/OFCS, AAA, TWAP/TWAG, ePDG, Security Gateways, HomeNodeB/HomeeNodeB functions.
• Understanding of mobile ecosystem.
• Home office based close to a major airport.
• Able to live Casa’s core values: fun work environment, innovation & risk taking; passion, dedication & perseverance; and honesty & loyalty.

Casa does not have a legal business entity in Poland therefore the individual selected to provide services will either be hired as an independent consultant through the consultant's own business based in Poland or as a contractor employed by a local professional employer organization selected by Casa. If services are secured as a consultant, the consultant will be responsible for paying their own taxes and securing their own benefits. 

Casa Systems, Inc. offers a great work environment, professional development, challenging careers, and competitive compensation. Casa Systems is committed to fostering a diverse workforce and inclusive work environment free from unlawful employment discrimination and without barriers to Equal Employment Opportunity (EEO).

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Required Skills Required Experience

Customer Services:

• Provides exceptional customer service.
• Maintains communication between medical providers, administrative staff, and/or patient/families.
• Strives to answer all callers within three rings.
• Follows telephone etiquette, to include active listening and emphatic responses to all callers.

Scheduling Services:

• Schedule, cancel, and confirm patient’s appointment according to policy.

• Interview caller to obtain all necessary information to facilitate the desired appointment.

• Pre-register patients by confirming patient demographic information and verifying insurance eligibility.

• Takes incoming messages and distributes appropriately. Route calls to appropriate staff. Returns all messages in a timely manner.

• Review care gap reports and proactively contacting the patient / patient representative to schedule needed services.

• Provides callers with requested service or information on their first call attempt.

• Works collaboratively with practice to address clinical needs and scheduling changes.

• Works collaboratively with management to anticipate future patient-scheduling challenges.

Environmental Services:

• Contributes to the overall cleanliness and appearance of personal work space and department.

• Monitors supply levels and requests when needed.

• Maintains all equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.