Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America. The SYSTEMS ENGINEER I is a key contributor to the mission by providing day to day server, computer, network and storage support. Building and managing all aspects of network (route/switch/firewall/load balance), server, virtualization (VMware), security, storage, and email/collaboration platforms. Building, supporting and maintaining the enterprise LAN/WAN infrastructure.

DUTIES & RESPONSIBILITIES:

• Manage installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers/networks and associated equipment and hardware (including data center compute/storage) in a VMware environment
• Perform system backups and restoration of systems as required in accordance with company policies and procedures
• Assists in overseeing the performance of the network and servers, ensuring a smooth running technology infrastructure
• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems, and replaces defective components when necessary
• Performs audits, preventative maintenance, upgrades, patch management, and firmware upgrades
• Supports network and system related projects according to agreed upon budget and schedules.
• Monitors and maintains email applications and enterprise virus protection
• Assists in the management and maintenance of disaster recovery systems, including failover testing
• Partners in a 24/7 network and system support team ensuring optimum network functionality, performing maintenance requiring server downtime after-hours.
• Maintains and supports security policy, implementing security measures to protect data, software, and hardware.
• Partners with users to resolve issues and problems they are experiencing related to system performance.
• PowerShell / WMI Scripting Knowledge
• Performs other related job duties, as assigned.

KNOWLEDGE AND ABILITIES:

• Demonstrated successful problem-solving abilities.
• Proficiency in project management, research and data analysis.
• Possess strong written and verbal communication skills.
• Engage effectively with professionals at all levels of the organization.
• Organize work, prioritize, delegate to meet deadlines and make timely decisions with sound judgment.

QUALIFICATIONS:

• Bachelor’s degree in Computer Information Systems or related field required.
• Minimum of 3 -5 years hands-on experience designing, building and supporting enterprise IT infrastructure
• Hands-on experience with Microsoft Systems (RDS, AD, GPO, Print/File, Application, Database), Cisco Networks (Nexus Route/Switch, ASA firewalls, Meraki
• Firewall/Switch/WAP) and VMware (vCenter, vSphere, vCloud and NSX) virtualization products
• Knowledge of Microsoft Cloud Products (Office 365, Intune, ATP, Azure Active Directory)
• Preferred Certifications: CCNA, MCSA, VCA

WORKING CONDITIONS:

• Work in an office environment.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours.

REWARDS AND BENEFITS 

• Competitive compensation with annual incentive potential 

• Comprehensive benefit package: Medical, Vision, Dental, Wellness_ _ 

• 100% employer paid for employee 

• Health and Flexible Spending Account Options 

• Short Term Disability, Long Term Disability and Life Insurance  

• 100% employer paid for employee 

• 401(k) Retirement Savings Plan  

• 15 PTO days, 10 Sick Days, 10 Paid Holidays, and 2 Personal Days 

• Maternity Leave 

• Educational Tuition Assistance 

• Employee Awards and Recognition Programs 

• Individual and Leadership Development  

• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

JOIN OUR TEAM OF INSPIRED PEOPLE TRANSFORMING LIVES 

We are more than a great place to work - our work is life changing. We are an inclusive and diverse group of people who, through a mosaic of backgrounds, thoughts, and experiences are united in purposeful work. We are fueled and guided by our values - values that are represented in the inspired people we work with and the transformational work we do every day.  

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We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. 

Required Skills Required Experience