JOB SUMMARY:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone, and have a passion for both technology and serving the internal customer. Install, modify, and repair computer hardware and software.
ESSENTIAL FUNCTIONS OF THE JOB:
- Handle Tier 1 help desk escalations through Spice Works for help desk tickets or phone.
- Follow up on outstanding requests and ensure timely resolution.
- Create accounts and configure hardware as part of on-boarding process.
- Staff and student network / email account administration (Active Directory, MS Exchange. Etc.).
- Manage and monitor internal assets to ensure accurate inventory records.
- Develop procedures and documentation for Help Desk support related issues.
- Mitel phone support (Extension naming, Password Resets, Voice Mail, Local Time Resets, etc).
- Projectors; clean filter and replace lamps as needed; as well as repair or replace.
- Laptop cart maintenance (Manually perform Windows updates, Software Installations and Updates, Troubleshoot, Power/Battery Issues, etc.).
- Support school computer labs hardware and software.
- SmartBoard and digital projector troubleshooting, cleaning, and calibration.
- Software installation, configuration and updates.
- Security / Virus Issues, System recovery.
- Provide 1:1 end user support and computer and telephone use training.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Basic Networking Principles: Ethernet, TCP/IP, DNS, DHCP, LDAP, VPN, etc.
- Windows 7/10 OS.
- Apple OS (Catalina).
- Apple IOS & Android OS.
- Active Directory maintenance and Exchange 2007 & 2010.
- Mac & PC hardware, printers, scanners, computer peripherals, digital projectors.
- Strong internal customer service and troubleshooting skills with the ability to come to a resolution.
- Ability to communicate technical information; both verbal and written, to a wide range of end users.
EDUCATION AND EXPERIENCE:
- BSc/BA degree in Computer Science, Computer Engineering, Management Information Systems. No prior related work experience required. Or,
- AA degree in Computer Science, Computer Engineering, Management Information Systems with at least 2 years of related work experience.
CAPITAL CHRISTIAN CENTER IS NOT ONLY A GREAT PLACE TO WORSHIP, GROW, SERVE AND LEARN, IT IS ALSO A GREAT PLACE TO WORK. WE ARE LOOKING FOR FRIENDLY, HUMBLE AND RESPECTFUL PROFESSIONALS; WHO ENJOY A FAST PACED ENVIRONMENT THAT IS FOCUSED ON EXCELLENCE TO JOIN OUR TEAM.
ALL OF US WERE CREATED BY GOD TO MAKE A DIFFERENCE IN THE WORLD AROUND US. GOD HAS A PLACE FOR YOU WHERE YOUR UNIQUE ABILITIES AND PASSIONS CAN IMPACT THE LIVES OF OTHERS. WE BELIEVE YOUR LIFE WILL NEVER MAKE SENSE UNTIL YOU FIND, DEVELOP, AND FULFILL YOUR PURPOSE. CAPITAL CHRISTIAN CENTER DOESN’T JUST HAPPEN WEEK TO WEEK, IT IS BUILT AND CARRIED EVERYDAY BY EVERYDAY PEOPLE WHO GIVE OF THEIR TALENT AND ENERGY TO HELP MAKE THE CAPITAL EXPERIENCE BETTER. IF YOU ARE A VISION ORIENTED, TEAM PLAYER WITH A STRONG WORK ETHIC, ALONG WITH A TEACHABLE SPIRIT; WE HAVE EMPLOYMENT OPPORTUNITIES FOR YOU WITH CAPITAL CHRISTIAN CENTER AND CAPITAL CHRISTIAN SCHOOL.
FOR ADDITIONAL INFORMATION ON JOB OPENINGS AND HOW TO APPLY, PLEASE CLICK ON THE FOLLOWING LINK: EMPLOYMENT OPPORTUNITIES.