Job Description

We are currently seeking an enthusiastic and reliable Customer Service Representative to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. 

Day to day duties

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service

Qualifications

• High School Diploma or GED.

• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

• Possess good organizational and record-keeping skills.

• Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

• Proficient in Microsoft Outlook, Microsoft Word, and Excel.

Additional Information

• Medical 
• Dental 
• 401k